User Training & Technical Support Services

The contract seeks vendors to deliver end-user training, comprehensive documentation, and Tier 1–2 technical support services for personnel from the Metropolitan Transportation Authority and law enforcement agencies who utilize the Peregrine platform. The scope focuses on ensuring that users are fully proficient in operating the system through structured training programs and accessible, up-to-date documentation, while also providing responsive technical assistance to resolve operational issues within defined support levels. This subcontract, classified under NAICS code 541519 for other computer-related services, is issued by MTA Headquarters in New York with a posting date of June 4, 2026, and a response deadline of June 30, 2026. Performance will be centered on supporting MTA and law enforcement personnel, though specific geographic locations for service delivery are not detailed. The contract does not specify a set-aside designation or point of contact, and all submissions must align with the requirements outlined in the MTA’s procurement portal.