User Training & Technical Support (SLA-Based)

The contract involves the development of comprehensive training materials, the execution of user training sessions, and the provision of ongoing technical support governed by a Service Level Agreement (SLA) for IRS personnel utilizing a tax modeling system. This subcontract, posted on May 26, 2026, is managed by the Department of the Treasury, specifically the IRS, with performance taking place in Washington, DC, zip code 20011. The scope focuses on ensuring that IRS staff are effectively trained and supported to maximize the use and functionality of the tax modeling system. Key deadlines include a response deadline of July 17, 2026. The contract falls under the NAICS code 611430, which relates to professional and management development training services. While there are no specified set-asides or designated organization types, the contract emphasizes SLA-based technical support, indicating a structured approach to support timeliness and quality. This effort is critical to maintaining operational efficiency and user proficiency within IRS tax modeling operations.