USPSC - OTI Senior Management Advisor - Washington, D.C. (Intermittent)

Request for Personal Services Contractor USAID Office of Transition Initiatives Position Title: OTI Senior Management Advisor - Washington, D.C. (Intermittent) Solicitation Number: SOL-OTI-16-000002 Salary Level: GS-15 Equivalent: $126,245 - $158,700 Issuance Date: October 16, 2015 Closing Date: October 30, 2015 Closing Time: 5:00 P.M. Eastern Time Dear Prospective Applicants: The United States Government (USG), represented by the U.S. Agency for International Development (USAID), is seeking applications from qualified U.S. citizens to provide personal services as an OTI Senior Management Advisor under a personal services contract, as described in the attached solicitation. Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials: 1. Complete resume. In order to fully evaluate your application, your resume must include: (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all overseas field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. (b) Specific duties performed that fully detail the level and complexity of the work. (c) Names and contact information (phone and email) of your current and/or previous supervisor(s). (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. (e) U.S. Citizenship. Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.? 2. Supplemental document specifically addressing: Each of the three (3) Evaluation Factors shown in the solicitation. Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. NOTE: The Evaluation Factors are worth 70 out of 100 points. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Additional documents submitted will not be accepted. Incomplete or late applications will not be considered. Your complete resume and the supplemental document addressing the EFs must be mailed or emailed to: Office of Transition Initiatives 529 14th Street, NW, Suite 300 Washington, DC 20045 E-Mail Address: contact@example.gov Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Any questions on this solicitation may be directed to: OTI Recruitment Team Telephone Number: +1 (555) 000-0000 E-Mail Address: contact@example.gov Website: www.OTIjobs.net Sincerely, Cristina Sylvia Contracting Officer Solicitation for U.S. Personal Services Contractor (PSC) OTI Senior Management Advisor (Intermittent) 1. SOLICITATION NO.: SOL-OTI-16-000002 2. ISSUANCE DATE: October 16, 2015 3. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: October 30, 2015 5:00 pm Eastern Time 4. POSITION TITLE: Senior Management Advisor 5. MARKET VALUE: This position has been designated at the GS-15 equivalent level, D.C. locality pay ($126,245 - $158,700 per annum). Final compensation will be negotiated within the listed market value based upon qualifications, previous relevant experience and work history, salary and educational background. Salaries over and above the pay range will not be entertained or negotiated. Candidates who live outside the Washington, D.C. area will be considered for employment but no relocation expenses will be reimbursed. 6. PERIOD OF PERFORMANCE: One year, with four one-year option periods. The Personal Services Contractor hired under this contract will provide up to a maximum of 250 workdays of services on an annual basis. The specific projects, as well as dates, number of days and locations to be worked, will be determined by mutual agreement between the contract employee and his/her OTI supervisor according to the programmatic needs of OTI. There is no obligation by OTI to provide assignments for a minimum number of days, and the contractor is free to provide "blackout" dates during which he or she will not be available to accept assignments. 7. PLACE OF PERFORMANCE: Washington, D.C. 8. STATEMENT OF WORK POSITION DESCRIPTION BACKGROUND USAID's Office of Transition Initiatives (OTI) is seeking highly motivated, highly qualified individuals who want the opportunity to help support rapid international transition programs for priority conflict-prone countries. Created in 1994 as a distinct operating unit within USAID, OTI helps local partners advance peace and democracy in politically-transitioning countries. In support of U.S. foreign policy, OTI seizes emerging windows of opportunity in the political landscape to promote stability, peace, and democracy by catalyzing local initiatives through adaptive and agile programming. Countries experiencing a significant political transition in the midst of a disaster or emerging from civil conflict have unique needs that cannot be fully addressed by traditional disaster relief. Timely and effective assistance to promote and consolidate peaceful, democratic advances can make the difference between a successful or a failed transition. OTI assists in securing peace by aiding indigenous, mostly non-governmental, civil society and media organizations. OTI uses such mechanisms as support for re-integration of ex-combatants into civilian society; development of initiatives to promote national reconciliation; identification of quick-impact community self-help projects to meet urgent economic needs; and aid to independent media outlets and community-based organizations to help promote informed debate and broaden public participation. To respond quickly and effectively and meet its program objectives and mandate OTI retains a group of high level professionals and experts under U.S. Personal Services Contracts (USPSCs). These knowledgeable and skilled professionals make up the vast majority of the OTI work force and are at its forefront implementing and achieving the office's programmatic goals and objectives. Some of these USPSCs serve on intermittent contracts and are referred to in OTI as "bullpenners," providing support in a surge capacity. Those serving in the bullpen must be prepared to work both in Washington and the field, often with little time for preparation. USPSCs are considered employees of USAID for all purposes except programs administered by the Office of Personnel Management (OPM) - such as federally sponsored health insurance, life insurance, and retirement benefits. However, there are several other similar benefits that USPSCs may participate in, such as partial reimbursement for health and life insurance costs, as well as full coverage of workers' compensation, among other benefits. For more complete information on USPSC benefits, please see page 13 of this solicitation. For more information about OTI and its country programs please see: http://www.usaid.gov/political-transition-initiatives INTRODUCTION The Senior Management Advisor is an expert in the multitude of functions that comprise program operations and management for USAID's Office of Transition Initiatives programs in Washington, D.C. and occasionally in the field. The Senior Management Advisor provides services which require the highest level of professionalism, knowledge, diplomacy, and expertise. This individual must be readily available to provide the required services on an intermittent basis, often on short notice with little time for preparation. From time to time, the Senior Management Advisor may be requested to travel to OTI field offices, which are located in countries with complex problems, often in difficult and harsh environments, with some offices located in countries with no other USAID presence. However, the majority of the incumbent's time will be spent at OTI headquarters in Washington, D.C. The Senior Management Advisor reports to the Chief of OTI's Operations and Management Division or his/her designee which may be the Chief of Field Programs Division or Country Team Leaders, and spends his or her time working side by side with OTI Washington, D.C. staff and with country program implementation teams in the Field. All of the field activities supported and the majority of the headquarters activities supported are transition program implementation-focused. 9. CORE FUNCTIONAL AREAS OF RESPONSIBILITY DUTIES AND RESPONSIBILITIES The work of the Senior Management Advisor requires teamwork, the exercise of discretion, judgment, and personal responsibility. As a member of a highly operational office, the incumbent is willing and able to perform a wide range of administrative functions to help ensure programmatic success. The incumbent has a high level of integrity and attention to detail to ensure the use of OTI systems and procedures to maintain effective and efficient management of funds, programming, and monitoring and evaluation. The incumbent is highly flexible and willing to work under conditions of ongoing change, and remains professional and respectful of colleagues and authority in a diverse workforce. She or he places a premium on the building of positive relationships with his or her respective team both in the field and in Washington, and with key stakeholders both in and outside of USAID. The incumbent is able to prioritize and complete tasks without follow-up by the supervisor, while also filling in gaps as needed to ensure the responsiveness of the team. The Senior Management Advisor is a strategic thinker, articulates innovative ideas, presents solutions, and is a positive role model for colleagues both in and outside of OTI. Under the direct supervision of the Chief, Management and Operations Division or his/her designee, the Senior Management Advisor will perform the following duties: - Conduct field site visits where OTI has country programs to assess and evaluate administrative management systems, issues and operations for OTI country program start-ups, management, and close-out, and if necessary, provide in-country reviews and advice regarding the internal control procedures of OTI implementing partners to help improve program support and coordination with the OTI country team; - Serve as a management analyst for OTI transition programs in Washington, and occasionally in the field; - Execute proper administrative start-up procedures that provide quick and smooth running of operations for OTI field offices; - Provide advice on personnel support services for program funded personal service contract positions such as establishing PSC (US and FN) positions, as well as for implementing partner staff positions, and reviewing position descriptions and market value analyses and justifications; - When required, lead, manage and implement an assigned country program, including assessing project sites and participating committee(s) to select OTI implementing partners (contractors and/or grantees) to execute OTI's country program; monitor and evaluate the country program, individual projects, and contractor and grantee performance; and negotiate program and project agreements with host countries and non-governmental officials within the guidelines provided by the OTI/Washington Team Leader; - Be readily available on an intermittent basis to provide OTI with advice and assistance on OTI and government management policies and systems at all levels of the organization; - At times, be available as a resource for other USAID offices or USG agencies when the work corresponds with the incumbent's experience, the scope of work, and with the clearance of the Supervisor and Office Director; - When required, step into a range of roles, including program management, operations support, and oversight roles, as well as the highest of leadership and management positions in OTI, helping to fill program implementation and management gaps to ensure that OTI programs continue to run smoothly; - Review field staff mixes with the OTI country team for both the ongoing OTI program staff and the ongoing OTI implementing partner staff to ascertain that field staff requirements are adequate, and review the preparation of staff training plans to ensure that they are adequate and that they are fully implemented in support of transition programs, and conduct training for OTI and implementing partner staff as needed; - Develop and provide training for headquarters and field staff (both U.S. and foreign national as well as implementing partner staff on the ground) as needed to ensure that OTI staff are in compliance with OTI policies as well as Agency regulations; - Conduct records management reviews of both OTI and implementing partner staff to ensure that files are established, maintained and disposed of in accordance with OTI policies for managing transition grant records, as well as USAID policies and procedures; - Ensure that all OTI property is properly inventoried, marked, and in good condition (this refers to OTI property purchased through the mission or from Washington - property purchased through the OTI contractor must be inventoried as well, in coordination with the OTI contractor), and that inventory controls are in place to ensure proper use of program-funded property; - Execute proper close-out procedures for ending OTI country transition programs that include proper disposition of property (including advise for OTI implementing partners on the disposition of property, as requested), termination of agreements such as ICASS, and termination of host country staff in accordance with the Embassy Compensation Plan and host country laws; - Advise on, and if necessary coordinate, management activities and issues between OTI and USAID/Missions and U.S. Embassies, implementing partners, as well as on occasion with DCHA, USAID geographic bureaus, Management Bureau, USAID/SEC; - As needed, advise OTI staff on OTI and Agency USPSC policies and issues; advise OTI USPSC employees on agency policies and regulations relating to the employment of program-funded USPSCS; - Work with country teams to coordinate with USAID/SEC and the Embassy RSO in the field to ensure that proper security measures are in place both in the OTI workplace and residences, and review OTI implementing partner security procedures with the OTI country team to ensure the same; - Establish relationships with OTI Washington and field staff, OTI implementing partner staff, and USAID and Embassy management officials, providing guidance and leadership on administrative management issues; - As needed, serve on assignments with other USAID offices or bureaus in direct support of OTI programs; - If completing an assignment overseas, identify and negotiate agreements with service providers (e.g. U.S. Embassy, USAID mission, OTI implementing partner, private firms, etc.), for OTI field team administrative support, and assess the quality and cost of services being provided to OTI field offices by USG and implementing partner service providers; advise OTI field managers on alternatives to be considered when services do not meet established quality standards. This includes ensuring that residential housing for OTI field staff (90% of whom are program funded), including furnishings and equipment, are adequate and consistent with Post policy; and ensuring that OTI program-funded vehicles are being maintained and operated in accordance with established guidelines (for vehicles purchased by the OTI contractor, ensure that the contractor is maintaining and operating them in accordance with their contract); - Coordinate with the OTI Country Team, IRM, USAID or the U.S. Embassy and the OTI implementing partner if necessary to ensure that OTI field programs are able to procure and install adequate computer hardware and software (either within the mission, or within the implementing partner office); - Advise on the establishment of ICASS agreements and review ICASS budgets and invoices in collaboration with the OTI Country Team to ensure that costs are consistent with the services being provided for OTI program funded staff, and assist with the determination of appropriate services (and levels of services) to be obtained under ICASS; - The supervisor will set overall objectives. The employee and the supervisor together will develop deadlines, projects, and work to be accomplished. The incumbent is expected to take initiative, act independently, and manage his/her tasks with minimal supervision; - If required to serve as Deputy Chief or Team Leader, must provide managerial and supervisory support including: orientation, training and mentoring for staff supervised; assign work, explain how duties are to be performed to meet expectations and communicate how the successful performance of those duties will be measured; evaluate staff performance; recognize good performance; communicate where performance needs to be improved; resolved complaints; and approve leave requests and timesheets as well as training, travel and program and operations requests; - Perform related duties as assigned by the supervisor to ensure the successful completion of country programs and operations. SUPERVISORY RELATIONSHIP: The Senior Management Advisor will be supervised by the Chief of OTI's Operations and Management Division, or his/her designee. SUPERVISORY CONTROLS: The supervisor will provide administrative directions in terms of broadly defined missions or functions. The employee will independently plan, design and carry out programs, projects, studies or other work assignments. The employee's work will be considered technically authoritative and normally accepted without significant change, and will be reviewed in terms of fulfillment of program objectives, influence on the overall program, or contribution to the advancement of the objective. 10. PHYSICAL DEMANDS The work is generally sedentary and does not pose undue physical demands. If traveling overseas, the employee may be subject to some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds). 11. WORK ENVIRONMENT Work is primarily performed in an office setting. If the employee travels overseas, the work may additionally involve safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions. 12. START DATE: Immediately, once necessary clearances are obtained. 13. POINT OF CONTACT: See Cover Letter. EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION (Determines basic eligibility for the position. Applicants who do not meet all of the education and experience factors are considered NOT qualified for the position. See detailed instructions for demonstrating Education/Experience under "Applying") At a minimum, the applicant must have: (1) A Master's Degree with thirteen (13) years of work experience; OR A Bachelor's Degree with fifteen (15) years of work experience; AND (2) Nine (9) years of experience in progressively more complex operation management or administrative management positions that have included human resources, contract and procurement, personal property management, records management, security, and other related functions, of which seven (7) years must have been overseas in conflict-prone countries, working in a development context, and in a supervisory management capacity; (3) Demonstrated knowledge of U.S. government acquisition and assistance regulations, especially as applied in overseas settings in developing or crisis countries; (4) Demonstrated experience putting together small and large teams/staff, including drafting position descriptions for program-funded contractor staff, hiring staff, mentoring/supervising/managing staff with varying skills sets over a multi-year period overseas. In addition, the applicant must satisfy the following Selection Factors: - Applicant is a U.S. citizen; - Complete resume submitted; - Supplemental document specifically addressing how the candidate meets each of the Evaluation Factors submitted; - Ability to obtain a SECRET level security clearance; - Satisfactory verification of academic credentials. SELECTION FACTORS (Determines basic eligibility for the position. Applicants who do not meet all of the selection factors are considered NOT qualified for the position.) - Applicant is a U.S. Citizen; - Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements; - Supplemental document specifically addressing how the candidate meets each of the Evaluation Factors submitted; - Ability to obtain a SECRET level security clearance (NOTE: Dual citizens may be asked to renounce second-country citizenship); - Satisfactory verification of academic credentials. NOTE: If a full security investigation package is not submitted by the selected within 30 days after it is requested, the offer may be rescinded. If a security clearance is not able to be obtained within four months after the selected submits the initial security clearance documentation, the offer may be rescinded. Due to anticipated program needs, individuals should be able to travel to post within 60 days after a contract is awarded. EVALUATION FACTORS (Used to determine the competitive ranking of qualified applicants in comparison to other applicants. The factors are listed in priority order from highest to least.) Applicants should cite specific, illustrative examples for each factor. Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. Factor #1 Demonstrated experience in program management of post-conflict, political transition, long-term development and/or emergency operation programs, including demonstrated experience improving systems, processes, and procedures utilizing advanced organizational skills. Factor #2 Demonstrated experience in the design of development-related programming, and representing an organization within USAID to US government agencies, donor and international organizations to inform the strategic design and management of programming. Factor #3 Active or recent U.S. Government Security Clearance. BASIS OF RATING: Applicants who clearly meet the Education/Experience Requirements and Selection Factors will be further evaluated based on scoring of the Evaluation Factor responses. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to specifically address the Selection and/or Evaluation Factors may result in your not receiving credit for all of your pertinent experience, education, training and/or awards. The Applicant Rating System is as Follows: Evaluation Factors have been assigned the following points: Factor #1 - 30 Factor #2 - 30 Factor #3 - 10 Total Possible - 70 Points Interview Performance - 30 points Satisfactory Professional Reference Checks - Pass/Fail (no points assigned) Total Possible Points: 100 The most qualified candidates may be interviewed, required to provide a writing sample, and demonstrate an ability to operate commonly used office applications. OTI will not pay for any expenses associated with the interviews. In addition, applications (written materials and interviews) will be evaluated based on content as well as on the applicant's writing, presentation, and communication skills. In the event that a candidate has fully demonstrated his/her qualifications and there are no other competitive applicants, OTI reserves the right to forego the interview process. Professional references and academic credentials will be evaluated for applicants being considered for selection. APPLYING: Applications must be received by the closing date and time at the address specified in the cover letter. Qualified individuals are required to submit: 1. Complete resume. In order to fully evaluate your application, your resume must include: (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all overseas field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. (b) Specific duties performed that fully detail the level and complexity of the work. (c) Names and contact information (phone and email) of your current and/or previous supervisor(s). (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. (e) U.S. Citizenship. Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration. 2. Supplemental document specifically addressing: Each of the three (3) Evaluation Factors shown in the solicitation. Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. NOTE: The Evaluation Factors are worth 70 out of 100 points. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Additional documents submitted will not be accepted. By submitting your application materials, you agree to allow all information on and attached to the application to be investigated. False or fraudulent information on or attached to your application may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment. To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any email. DOCUMENT SUBMITTALS Via mail: Office of Transition Initiatives, 529 14th Street, NW, Suite 300, Washington, D.C. 20045 Via email: contact@example.gov Please note in your document submittal where you heard about this position. NOTE REGARDING GOVERNMENT OBLIGATIONS FOR THIS SOLICITATION This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the application. NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS All individuals contracted as US PSCs are required to have a DUNS Number. USAID will provide a generic DUNS Number and PSCs are not required to register with CCR. For general information about DUNS Numbers, please refer to Federal Acquisition Regulation (FAR) Clause 52.204-6, Data Universal Numbering System (DUNS) Number (10/2003) https:/acquisition.gov/far/current/html/52_200_206.html LIST OF REQUIRED FORMS FOR PSCs Forms outlined below can found at: http://www.usa.gov/Topics/Reference-Shelf/forms.shtml or at http://www.usaid.gov/forms/ 1. Federal Employment Application (OF-612). 2. Declaration for Federal Employment (OF-306). 3. Medical History and Examination Form (DS-6561). 4. Questionnaire for Sensitive Positions (for National Security) (SF-86), or Questionnaire for Non-Sensitive Positions (SF-85). 5. Finger Print Card (FD-258). Forms 1 through 5 shall be completed ONLY upon the advice of the Contracting Officer that an applicant is the successful candidate for the job. CONTRACT INFORMATION BULLETINS (CIBs) and ACQUISITION & ASSISTANCE POLICY DIRECTIVES (AAPDs) PERTAINING TO PSCs CIBs and AAPDs contain changes to USAID policy and General Provisions in USAID regulations and contracts. Please refer to http://www.usaid.gov/work-usaid/aapds-cibs#psc to determine which CIBs and AAPDs apply to this contract. AAPD 06-10 - PSC MEDICAL PAYMENT RESPONSIBILITY AAPD No. 06-10 is hereby incorporated as Attachment 1 to the solicitation. FAR 52.222-50 - COMBATING TRAFFICKING IN PERSONS FAR Clause 52.222-50 is hereby incorporated as Attachment 2 to the solicitation. BENEFITS/ALLOWANCES: As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances: BENEFITS: Employer's FICA Contribution Contribution toward Health & Life Insurance Pay Comparability Adjustment Annual Increase (pending a satisfactory performance evaluation) Eligibility for Worker's Compensation Annual & Sick Leave ALLOWANCES (if Applicable).* (A) Temporary Lodging Allowance (Section 120). (B) Living Quarters Allowance (Section 130). (C) Post Allowance (Section 220). (D) Supplemental Post Allowance (Section 230). (E) Separate Maintenance Allowance (Section 260). (F) Education Allowance (Section 270). (G) Education Travel (Section 280). (H) Post Differential (Chapter 500). (I) Payments during Evacuation/Authorized Departure (Section 600), and (J) Danger Pay (Section 650). * Standardized Regulations (Government Civilians Foreign Areas). FEDERAL TAXES: USPSCs are required to pay Federal Income Taxes, FICA, and Medicare ALL QUALIFIED APPLICANTS WILL BE CONSIDERED REGARDLESS OF AGE, RACE, COLOR, SEX, CREED, NATIONAL ORIGIN, LAWFUL POLITICAL AFFILIATION, NON-DISQUALIFYING DISABILITY, MARITAL STATUS, SEXUAL ORIENTATION, AFFILIATION WITH AN EMPLOYEE ORGANIZATION, OR OTHER NON-MERIT FACTOR. ATTACHMENT 1 ACQUISITION & ASSISTANCE POLICY DIRECTIVE (AAPD) NO. 06-10 PSC MEDICAL EXPENSE PAYMENT RESPONSIBILITY General Provision 22, MEDICAL EXPENSE PAYMENT RESPONSIBILITY (OCTOBER 2006) (a) Definitions. Terms used in this General Provision are defined in 16 FAM 116 available at http://www.state.gov/m/a/dir/regs/fam/16fam/index.htm Note: Personal services contractors are not eligible to participate in the Federal Employees Health Programs. (b) The regulations in the Foreign Affairs Manual, Volume 16, Chapter 520 (16 FAM 520), Responsibility for Payment of Medical Expenses, apply to this contract, except as stated below. The contractor and each eligible family member are strongly encouraged to obtain health insurance that covers this assignment. Nothing in this provision supersedes or contradicts any other term or provision in this contract that pertains to insurance or medical costs, except that section (e) supplements General Provision 25. "MEDICAL EVACUATION (MEDEVAC) SERVICES." (c) When the contractor or eligible family member is covered by health insurance, that insurance is the primary payer for medical services provided to that contractor or eligible family member(s) both in the United States and abroad. The primary insurer's liability is determined by the terms, conditions, limitations, and exclusions of the insurance policy. When the contractor or eligible family member is not covered by health insurance, the contractor is the primary payer for the total amount of medical costs incurred and the U.S. Government has no payment obligation (se...