USPSC - Travel and Operations Specialist - M/OAA/DCHA/OTI/09/1635

SOLICITATION NUMBER: M/OAA/DCHA/OTI-09-1635 ISSUANCE DATE: August 11, 2009 CLOSING DATE: August 25, 2009, 5:00 p.m. EDT SUBJECT: Solicitation for U.S. Personal Service Contractor for a Travel and Operations Specialist in Washington, DC. Ladies/Gentlemen: The United States Government (USG), represented by the U.S. Agency for International Development (USAID), is seeking applications (Optional Form 612 only) from qualified U.S. citizens to provide personal services as a Travel and Operations Specialist under a personal services contract, as described in the attached solicitation. Submittals shall be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials: - Complete and hand-signed federal form OF-612 (including OF-612 continuation sheets as needed). NOTE: Submission of a resume in addition to the required forms is encouraged, but submission of a resume alone or in lieu of the OF-612 form IS NOT a complete application. All information to be evaluated must be contained in the OF-612 form and must not depend on references to your resume. Failure to provide the required information and/or materials will result in your not being considered for employment. - Supplemental document specifically addressing: Each of the Education/Experience requirements shown in the solicitation. Each of the five (5) Evaluation Factors shown in the solicitation. Incomplete or unsigned applications shall not be considered. These signed forms must be mailed, delivered, faxed, or emailed (email applications must be signed) to: GlobalCorps 529 14th Street, NW, Suite 700 Washington, DC 20045 E-Mail Address: travelandops@globalcorps.com Facs'mile: (202) 403-3911 or (202) 403-3941 Applicants should retain for their records copies of all enclosures which accompany their applications. Any questions on this solicitation may be directed to: Leigh Carlson, Lindsey Johnson, or Mateyo Bonham Telephone Number: (202) 661-9369, (202) 661-9366, or (202) 661-9381 E-Mail Address: travelandops@globalcorps.com Website: www.globalcorps.com Facs'mile: (202) 403-3911 or (202) 403-3941 Sincerely, Amanda Downing, Contracting Officer Solicitation for U.S. Personal Service Contractor (PSC) Travel and Operations Specialist 1. SOLICITATION NO.: M/OAA/DCHA/OTI-09-1635 2. ISSUANCE DATE: August 11, 2009 3. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: August 25, 2009, 5:00 pm EDT. 4. POSITION TITLE: Travel and Operations Specialist 5. MARKET VALUE: The entry grade level of this position will be the equivalent of a GS-09, with locality pay. The actual salary of the successful candidate will be negotiated within the daily pay range depending on qualifications, salary and work history, experience and educational background. Salaries over and above the top of the pay range will not be entertained or negotiated. Candidates who live outside the Washington, D.C. area will be considered for employment but no relocation expenses will be reimbursed. The highest level of this position is GS-11. However, this position will be filled at the entry level GS-9 level, not at the GS-11 level. This position, for a Personal Services Contractor Travel and Operations Specialist, has been designated as a "ladder" position, starting at the entry level GS-9 salary range level (salary range: $50,408 - $65,531 per year), depending on the salary history of the applicant. After 12 months of performance, the PSC may be considered for promotion to the GS-11 level subject to completion of the annual performance evaluation by the CTO/supervisor. To be eligible for promotion to this level, the PSC must receive at least an "Excellent" performance rating in the annual performance evaluation. The employee must also meet the minimum qualifications requirements for the higher grade. The CTO/supervisor must provide a copy of the annual performance evaluation to the Contracting Officer before the end of each contract year, which will be included in the official award file. The Contracting Officer will award a modification to formalize any change in position/statement of work and salary increase, as well as to provide any incremental funding required. 6. PERIOD OF PERFORMANCE: 2 years, with three one-year option periods. 7. PLACE OF PERFORMANCE: Washington DC 8. STATEMENT OF WORK POSITION DESCRIPTION BACKGROUND The Office of Transition Initiatives (OTI) was created in 1994 as a distinct operating unit within USAID to help local partners advance peace and democracy in priority conflict-prone countries. Seizing critical windows of opportunity, OTI works on the ground to provide fast, flexible, short-term assistance targeted at key transition needs. Countries experiencing a significant political transition in the midst of a disaster or emerging from civil conflict have unique needs that cannot be fully addressed by traditional disaster relief. Timely and effective assistance to promote and consolidate peaceful, democratic advances can make the difference between a successful or a failed transition. OTI assists in securing peace by aiding indigenous, mostly non-governmental, civil society and media organizations. OTI uses such mechanisms as support for re-integration of ex-combatants into civilian society; development of initiatives to promote national reconciliation; identification of quick-impact community self-help projects to meet urgent economic needs; and aid to independent media outlets and community-based organizations to help promote informed debate and broaden public participation. To respond quickly and effectively and meet its program objectives and mandate OTI retains a group of high level professionals and experts under personal services contracts (PSCs). These knowledgeable and skilled professionals make up the vast majority of the OTI work force and are at its forefront implementing and achieving the organization's programmatic goals and objectives. For more information about OTI and its country programs please see: http://www.usaid.gov/our_work/cross-cutting_programs/transition_initiatives/ INTRODUCTION DCHA/OTI's Operations and Management Division (OTI/OMD) in Washington provides OTI with an advanced level of operational and management support to help ensure ongoing and improved flexible, rapid response in political transition programming overseas. The Operations and Management Division is responsible for instituting and maintaining office-wide systems and processes, office practices and procedures, and the creation of an enhanced response capability through teamwork, responsiveness, fiscal responsibility, quality control, and customer service. The division supports a majority program-funded workforce in the areas of administrative support, financial management of OTI program funds, human resource assistance for program-funded personnel, information and technology operations and programmatic support for Washington and the field, and procurement tracking of OTI program-funded activities. OBJECTIVE The objective of this solicitation is to hire a Travel and Operations Specialist who will be responsible for managing and coordinating travel for program funded Personal Service Contract (PSC) staff and for the provision of operations services (e.g. information management and technology, finance and general administrative) in support of the Office of Transition Initiatives (OTI) program implementation. 9. CORE FUNCTIONAL AREAS OF RESPONSIBILITY DUTIES AND RESPONSIBILITIES Under the direct supervision of the Washington-based DCHA/OTI Chief, Operations and Management Division (OMD) or his/her designee, the Travel and Operations Specialist will: At the full-performance (GS-11) level: ? Prepare travel authorizations in the Agency travel system (currently called the "E-2" system) for Washington based program-funded staff traveling on temporary duty assignments within the United States and overseas, including processing of travel requests, ensuring that all clearances have been obtained and that required documentation (itineraries, country clearances, and funding) has been prepared. Prepare assignment to post travel authorizations. On an as-needed basis, prepare travel authorizations for overseas field staff. Process amendments to travel authorizations as needed; ? Process applications and requests for renewals of Diplomatic and Official passports for OTI program funded staff and facilitate the receipt of required visas and country clearances. Coordinate with the traveler and with the USAID travel agent (SATO) to provide the traveler with a travel authorization, ticket, travel voucher package, etc.; ? Prepare, review and process travel vouchers for payment for program funded staff. Monitor processing via the Agency travel system to ensure timely payment by the Office of Financial Management (M/FM). Intervene when necessary to assist travelers in the resolution of problems arising in connection with their travel vouchers. Conduct periodic reviews of travel-related obligations and disbursements to identify funds for deobligation; ? Advise OTI program staff on the preparation of documentation in support of international travel requests for country clearances, cable notifications of assignment to post for field staff, etc.); ? Provide training for OTI staff on OTI travel procedures, the Agency travel system (E-2), and on standard operating procedures for the conduct of travel, and on the automated country clearance system. Revise the OTI Office Order on training to reflect changes in OTI office, Agency, Federal, and State Department policies and procedures. Issue notices to staff on changes in policy and procedures and issue periodic reminders on key aspects of travel planning and execution. Prepare responses to frequently asked questions; ? Maintain accurate records of the current status of diplomatic passports, visas, inoculations and medical evacuation policies to ensure that all travelers have the appropriate documents and current medical evacuation coverage when traveling; ? Establish and maintain the official office files on travel, including travel authorizations and vouchers. Monitor file holdings to ensure timely disposition of files in accordance with Agency records management guidelines; ? Provide advice and guidance to OTI personnel on all aspects of the travel program. Coordinate with the agency's central travel office as needed to obtain clarifications of policy as it pertains to OTI travelers. Serve as a POC for the Agency's travel office on matters pertaining to the implementation of the E2 system, as requested. Establish and maintain a library of resource documents of interest to travelers: per diem rates, travel regulations, travel allowances, etc; ? Serve as the OTI Point of Contact (POC) on regulations and policies relating to the transportation and storage of personal effects (household effects, personal vehicle, air freight) to and from overseas posts on assignment/repatriation orders. Assist employees with the resolution of problems relating to the transportation and storage of effects; ? Establish and maintain effective and productive working relationships with administrative and financial personnel in USAID Missions, M/FM, regional financial management service centers, USAID Travel Office (M/AS/TT) and the Agency's Travel Agent (SATO) to facilitate the timely processing of requests and resolution of problems encountered; ? Incumbent is expected to be an expert in the travel support field for the Agency, in regards to supporting program-funded personnel, and will be asked to participate on Agency panels or working groups to develop, improve, or train on new systems; ? Provide support for other OTI Operations and Management Division operations functions as required, such as: o Assist and/or backstop the OTI Information and Technology team in providing information management support for the office; seeking out innovative technology solutions to streamline business processes (e.g. through the OTI website, filing, budget and finance database, etc); o Team with the OTI Administrative Operations staff in procuring office supplies, scheduling intermittent "bullpen" staff on TDY assignments; o Provide program assistant support for OTI program-funded staff on rare occasions, when required (such as supporting country start-up conferences, assisting with records management, etc); o Assist or backstop the OTI Financial Management Specialist in the provision of basic financial services to the Office, e.g. when required, process financial transactions, assist with the preparation of funding actions, review/validate expenditures made with government purchase cards, assist with processing or forwarding Personal Service Contractor expense vouchers and/or timesheets, etc; ? If required by the Chief of the Operations and Management Division, travel to the field to provide administrative, travel, or finance assist for and OTI Country Program; At the GS-9 level: ? Perform the same duties but with a higher degree of supervision, limited decision-making authority, and less independence of action. SUPERVISORY RELATIONSHIP: The OTI Travel and Operations Specialist will be supervised by the Chief, Operations and Management Division or his/her designee. SUPERVISORY CONTROLS: The Supervisor will set overall objectives. The employee and the supervisor together will develop deadlines, projects, and work to be accomplished. 10. PHYSICAL DEMANDS The work is generally sedentary and does not pose undue physical demands. During overseas travel, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds). 11. WORK ENVIRONMENT The work is generally performed in an office environment. However, the position may require some overseas travel, which may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions. 12. START DATE: Immediately, once necessary clearances are obtained. 13. POINT OF CONTACT: See Cover Letter. EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION (Determines basic eligibility for the position. Applicants who do not meet all of education and experience factors are considered NOT qualified for the position. See detailed instructions for demonstrating Education/Experience under "Applying") This position calls for an experienced travel or financial professional with the knowledge and the skills necessary to perform the assigned duties. Minimum Qualifications, GS-9 entry level: At a minimum, the applicant must have: (1) Bachelors degree with four (4) years of progressively responsible work experience, of which two (2) years must include travel support for a large U.S. government organization requiring staff to perform significant domestic and overseas travel, and (3) years must include administrative, finance, or personnel support; OR Associates degree with six (6) years of progressively responsible work experience, of which two (2) years must include travel support for a large U.S. government organization requiring staff to perform significant domestic and overseas travel, and (3) years must include administrative, finance, or personnel support; (2) Demonstrated understanding of travel policies and guidelines in a large organization; (3) Previous accounting or bookkeeping experience; (4) Previous experience with information management on the web; (5) Demonstrated proficiency in using a wide range of software applications, automation equipment and databases, not limited to but including Microsoft Excel, Word and Access database applications. Minimum Qualifications, GS-11 (ladder): After 12 months of performance at the GS-9 level, the PSC may be considered for promotion to the GS-11 level subject to completion of the annual performance evaluation by the CTO/supervisor. To be eligible for promotion to this level, the PSC must receive at least an "Excellent" performance rating in the annual performance evaluation. The employee must also meet the minimum qualifications requirements for the higher grade. At a minimum, the applicant must have: (1) Bachelors degree with five (5) years of progressively responsible work experience, of which three (3) years must include travel support for a large U.S. government organization requiring staff to perform significant domestic and overseas travel, and (3) years must include administrative, finance, or personnel support; OR Associates degree with seven (7) years of progressively responsible work experience, of which three (3) years must include travel support for a large U.S. government organization requiring staff to perform significant domestic and overseas travel, and (3) years must include administrative, finance, or personnel support; (2) Demonstrated understanding of travel policies and guidelines in a large organization; (3) Previous accounting or bookkeeping experience; (4) Previous experience with information management on the web; (5) Demonstrated proficiency in using a wide range of software applications, automation equipment and databases, not limited to but including Microsoft Excel, Word and Access database applications. SELECTION FACTORS (Determines basic eligibility for the position. Applicants who do not meet all of the selection factors are considered NOT qualified for the position.) - Applicant is a U.S. Citizen; - Complete and hand-signed federal form OF-612 submitted (see detailed instructions under "Applying"); - Supplemental document specifically addressing how the candidate meets each of the Education/Experience requirements, AND each of the Evaluation Factors submitted; - Ability to obtain a SECRET level security clearance; - Satisfactory verification of academic credentials. EVALUATION FACTORS (Used to determine the competitive ranking of qualified applicants in comparison to other applicants. The factors are listed in priority order from highest to least.) Factor #1 Demonstrated customer service ethic (written response should include the candidate's view of what customer service means, as well as at least one example of how they employ good customer service at work); Factor #2 Demonstrated ability to take on new tasks with minimal instruction - researching solutions independently if necessary to complete tasks on time (written response should include at least one example of a new task that was taken on with minimal instruction, and that was completed on time); Factor #3 Skill in establishing and maintaining effective relationships with a variety of groups and individuals; Factor #4 Excellent communication skills, writing, problem solving and organizational skills including attention to detail; Factor #5 Active or recent U.S. government security clearance. BASIS OF RATING: Applicants who clearly meet the Education/Experience Requirements and Selection Factors will be further evaluated based on scoring of the Evaluation Factor responses. Those applicants determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks. Applicants are required to address each of the Minimum Qualifications and Evaluation Factors on a separate sheet describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each Minimum Qualification and each Evaluation factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to specifically address the Minimum Qualifications and/or Evaluation Factors may result in your not receiving credit for all of your pertinent experience, education, training and/or awards. The Applicant Rating System is as Follows: Evaluation Factors have been assigned the following points: Factor #1 - 20 Factor #2 - 15 Factor #3 - 20 Factor #4 - 15 Factor #5 - 10 Total Possible - 80 Points Interview Performance - 20 points Although no points are assigned to reference checks, such checks will be conducted for selected candidates on a pass/fail basis. Total Possible Points: 100 APPLYING: Applications must be received by the closing date and time at the address specified in the cover letter. Qualified individuals are required to submit: 1. A complete U.S. Government Optional Form 612 with hand-written signature (including OF-612 continuation sheets as needed) (downloadable forms are available on the USAID website, http://www.usaid.gov/procurement_bus_opp/procurement/forms or internet http://www.gsa.gov/Portal/gsa/ep/formslibrary.do, or www.globalcorps.com). NOTE: Submission of a resume in addition to the required forms is encouraged, but submission of a resume alone or in lieu of the OF-612 form IS NOT a complete application. All information to be evaluated must be contained in the OF-612 form and must not depend on references to your resume. Failure to provide the required information and/or materials will result in your not being considered for employment. All applicants must submit complete dates (months/years) and hours per week for all positions listed on the OF-612 or on supplemental OF-612 continuation sheets to allow for adequate evaluation of your direct and related experience. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements. Dates (months/years) and locations for all field experience must also be detailed. 2. A supplemental document specifically addressing: Each of the Education/Experience requirements shown in the solicitation. Each of the five (5) Evaluation Factors shown in the solicitation. To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any cover letter. DOCUMENT SUBMITTALS Via mail: GlobalCorps, 529 14th Street, NW, Suite 700, Washington, DC 20045 Via facs'mile: (202) 403-3911 or (202) 403-3941 Via email: travelandops@globalcorps.com Please note in your document submittal where you heard about this position. The most qualified candidates may be interviewed and required to provide a writing sample. OTI will not pay for any expenses associated with the interviews. Professional references and academic credentials will be evaluated for applicants being considered for selection. NOTE: If a temporary or full secret security clearance is not obtained within four months, the offer may be rescinded. NOTE REGARDING GOVERNMENT OBLIGATIONS FOR THIS SOLICITATION This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the application. NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS All individuals contracted as US PSCs are required to have a DUNS Number. USAID will provide a generic DUNS Number and PSCs are not required to register with CCR. For general information about DUNS Numbers, please refer to FAR Clause 52.204-6, Data Universal Numbering System (DUNS) Number (10/2003) http://acquisition.gov/comp/far/current/html/52_200_206.html#wp1137568 LIST OF REQUIRED FORMS FOR PSCs Forms outlined below can found at: http://www.usaid.gov/forms/ or at http://www.forms.gov/bgfPortal/main.do 1. Optional Form 612. 2. Medical History and Examination Form (DS-1843). ** 3. Questionnaire for Sensitive Positions (for National Security) (SF-86), or ** 4. Questionnaire for Non-Sensitive Positions (SF-85). ** 5. Finger Print Card (FD-258). ** 6. Employment Eligibility Verification (I-9 Form). ** ** Forms 2 through 6 shall be completed ONLY upon the advice of the Contracting Officer that an applicant is the successful candidate for the job. CONTRACT INFORMATION BULLETINS (CIBs) and ACQUISITION & ASSISTANCE POLICY DIRECTIVES (AAPDs) PERTAINING TO PSCs CIBs and AAPDs contain changes to USAID policy and General Provisions in USAID regulations and contracts. Please refer to http://www.usaid.gov/business/business_opportunities/cib/subject.html#psc to determine which CIBs and AAPDs apply to this contract. AAPD 06-10 - PSC MEDICAL PAYMENT RESPONSIBILITY AAPD No. 06-10 is hereby incorporated as Attachment 1 to the solicitation. BENEFITS/ALLOWANCES: As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances: BENEFITS: Employer's FICA Contribution Contribution toward Health & Life Insurance Pay Comparability Adjustment Annual Increase (pending a satisfactory performance evaluation) Eligibility for Worker's Compensation Annual & Sick Leave ALLOWANCES (if Applicable).* (A) Temporary Lodging Allowance (Section 120). (B) Living Quarters Allowance (Section 130). (C) Post Allowance (Section 220). (D) Supplemental Post Allowance (Section 230). (E) Separate Maintenance Allowance (Section 260). (F) Education Allowance (Section 270). (G) Education Travel (Section 280). (H) Post Differential (Chapter 500). (I) Payments during Evacuation/Authorized Departure (Section 600), and (J) Danger Pay (Section 650). * Standardized Regulations (Government Civilians Foreign Areas). FEDERAL TAXES: USPSCs are required to pay Federal Income Taxes, FICA, and Medicare ALL QUALIFIED APPLICANTS WILL BE CONSIDERED REGARDLESS OF AGE, RACE, COLOR, SEX, CREED, NATIONAL ORIGIN, LAWFUL POLITICAL AFFILIATION, NON-DISQUALIFYING HANDICAP, MARITAL STATUS, SEXUAL ORIENTATION, AFFILIATION WITH AN EMPLOYEE ORGANIZATION, OR OTHER NON-MERIT FACTOR. ATTACHMENT 1 ACQUISITION & ASSISTANCE POLICY DIRECTIVE (AAPD) NO. 06-10 PSC MEDICAL EXPENSE PAYMENT RESPONSIBILITY General Provision 22, MEDICAL EXPENSE PAYMENT RESPONSIBILITY (OCTOBER 2006) (a) Definitions. Terms used in this General Provision are defined in 16 FAM 116 available at http://www.foia.state.gov/REGS/fams.asp?level=2&id=59&fam=0 . Note: Personal services contractors are not eligible to participate in the Federal Employees Health Programs. (b) The regulations in the Foreign Affairs Manual, Volume 16, Chapter 520 (16 FAM 520), Responsibility for Payment of Medical Expenses, apply to this contract, except as stated below. The contractor and each eligible family member are strongly encouraged to obtain health insurance that covers this assignment. Nothing in this provision supersedes or contradicts any other term or provision in this contract that pertains to insurance or medical costs, except that section (e) supplements General Provision 25. "MEDICAL EVACUATION (MEDEVAC) SERVICES." (c) When the contractor or eligible family member is covered by health insurance, that insurance is the primary payer for medical services provided to that contractor or eligible family member(s) both in the United States and abroad. The primary insurer's liability is determined by the terms, conditions, limitations, and exclusions of the insurance policy. When the contractor or eligible family member is not covered by health insurance, the contractor is the primary payer for the total amount of medical costs incurred and the U.S. Government has no payment obligation (see paragraph (f) of this provision). (d) USAID serves as a secondary payer for medical expenses of the contractor and eligible family members who are covered by health insurance, where the following conditions are met: (1) The illness, injury, or medical condition giving rise to the expense is incurred, caused, or materially aggravated while the eligible individual is stationed or assigned abroad; (2) The illness, injury, or medical condition giving rise to the expense required or requires hospitalization and the expense is directly related to the treatment of such illness, injury, or medical condition, including obstetrical care; and (3) The Office of Medical Services (M/MED) or a Foreign Service medical provider (FSMP) determines that the treatment is appropriate for, and directly related to, the illness, injury, or medical condition. (e) The Mission Director may, on the advice of M/MED or an FSMP at post, authorize medical travel for the contractor or an eligible family member in accordance with the General Provision 10, Travel and Transportation Expenses (July 1993), section (i) entitled "Emergency and Irregular Travel and Transportation." In the event of a medical emergency, when time does not permit consultation, the Mission Director may issue a Travel Authorization Form or Medical Services Authorization Form DS-3067, provided that the FSMP or Post Medical Advisor (PMA) is notified as soon as possible following such an issuance. The contractor must promptly file a claim with his or her medevac insurance provider and repay to USAID any amount the medevac insurer pays for medical travel, up to the amount USAID paid under this section. The contractor must repay USAID for medical costs paid by the medevac insurer in accordance with sections (f) and (g) below. In order for medical travel to be an allowable cost under General Provision 10, the contractor must provide USAID written evidence that medevac insurance does not cover these medical travel costs. (f) If the contractor or eligible family member is not covered by primary health insurance, the contractor is the primary payer for the total amount of medical costs incurred. In the event of a medical emergency, the Medical and Health Program may authorize issuance of Form DS-3067, Authorization for Medical Services for Employees and/or Dependents, to secure admission to a hospital located abroad for the uninsured contractor or eligible family member. In that case, the contractor will be required to reimburse USAID in full for funds advanced by USAID pursuant to the issuance of the authorization. The contractor may reimburse USAID directly or USAID may offset the cost from the contractor's invoice payments under this contract, any other contract the individual has with the U.S. Government, or through any other available debt collection mechanism. (g) When USAID pays medical expenses (e.g., pursuant to Form DS-3067, Authorization for Medical Services for Employees and/or Dependents), repayment must be made to USAID either by insurance payment or directly by the contractor, except for the amount of such expenses USAID is obligated to pay under this provision. The Contracting Officer will determine the repayment amount in accordance with the terms of this provision and the policies and procedures for employees contained in 16 FAM 521. When USAID pays the medical expenses, including medical travel costs (see section (e) above), of an individual (either the contractor or an eligible family member) who is covered by insurance, that individual promptly must claim his or her benefits under any applicable insurance policy or policies. As soon as the individual receives the insurance payment, the contractor must reimburse USAID for the full amount that USAID paid on the individual's behalf or the repayment amount determined by the Contracting Officer in accordance with this paragraph, whichever is less. If an individual is not covered by insurance, the contractor must reimburse USAID for the entire amount of all medical expenses and any travel costs the contractor receives from his/her medevac provider. (h) In the event that the contractor or eligible family member fails to recover insurance payments or transfer the amount of such payments to USAID within 90 days, USAID will take appropriate action to collect the payments due, unless such failure is for reasons beyond the control of the USPSC/dependent. (i) Before departing post or terminating the contract, the contractor must settle all medical expense and medical travel costs. If the contractor is insured, he or she must provide proof to the Contracting Officer that those insurance claims have been submitted to the insurance carrier(s) and sign a repayment agreement to repay to USAID any amounts paid by the insurance carrier(s).