Utility Billing / Customer Information System (CIS) Software and Implementation Services

The City of Killeen is soliciting proposals for a comprehensive Utility Billing and Customer Information System (CIS) to manage its utility billing operations. The selected vendor will be responsible for providing software licensing, implementation services, data conversion, training, integration, and ongoing technical support. This initiative aims to establish a long-term partnership with a provider capable of delivering a scalable platform that supports current operational needs and future technological growth. This solicitation, identified as number 27-09, was posted on August 3, 2026, with a response deadline of September 3, 2026. The procurement process is being managed by the City of Killeen in Texas, with Natalie Waddington serving as the primary point of contact. The city will select a proposer based on competitive submissions to ensure the implementation of a robust and efficient utility billing solution.