V226--NEMT for Cleveland VAMC Follow-on Base 2 Start Date 2/1/2027.

Solicitation 36C25027R5412 is an IDIQ contract issued by the Department of Veterans Affairs, Network Contracting Office 10, to provide Non-Emergency Medical Transportation (NEMT) services for beneficiaries of the Cleveland VA Medical Center and surrounding Community Based Outpatient Clinics in Ohio. The contract is a total small business set-aside under NAICS 485991, with a maximum total value of 30 million dollars. Services must be available 24 hours a day, 7 days a week, 365 days per year, primarily supporting patients between VA facilities, community hospitals, and personal residences, including transportation across state lines. The contract is scheduled to start on February 1, 2027, with a performance end date of January 31, 2030, though the contractor is expected to be fully operational by September 1, 2026. Award will be based on a best-value determination where technical and past performance are weighted more heavily than price. Technical requirements include a minimum of three years of experience in medical patient transportation, a comprehensive management plan detailing fleet size, a staffing plan, and a quality control plan not exceeding 15 pages. Offerors must provide a valid State of Ohio EMFTS board certification to perform wheelchair services. Key administrative requirements include weekly invoicing, strict adherence to HIPAA and VA security policies, and the designation of a Project Manager available 24/7. The contract includes a guaranteed minimum of 10,000 trips for the award fiscal year.