Vehicle Towing Service

The City of El Mirage is soliciting proposals for vehicle towing services under solicitation EM26-PDVTS01. The contract consists of an initial three-year term with the possibility of two one-year extensions. The City intends to award one primary contract and two alternate awards to responsible and responsive offerors. Proposals must be submitted electronically via the City's eProcurement Portal by 8:00 am on September 21, 2026. Evaluation will be based on proximity to the police station, with a preference for storage facilities located within a 15-mile radius, as well as qualifications, experience, and references. Selected vendors must adhere to strict response times, with maximums of 35 to 50 minutes for light and medium duty and 50 to 65 minutes for heavy duty, depending on the time of day. The contractor must maintain a storage facility staffed from 8:00 am to 5:00 pm, Monday through Friday. Required documentation for submission includes a detailed equipment list, personnel questionnaires, storage facility details, and at least three Arizona-based client references. All tow trucks must be properly marked with the company name and primary location city. Compensation is governed by a fixed fee schedule with maximum allowable rates, including hourly service calls, loaded mileage, and off-road recovery. For non-city owned vehicles, the vehicle owner pays the contractor directly. Contractors must certify compliance with various legal standards, including the Federal Immigration and Nationality Act, non-discrimination policies, and specific Arizona Revised Statutes regarding criminal history and tow truck operation. Heavy-duty vehicles must have a minimum GVWR of 35,000 pounds and comply with DPS inspection standards.