Vendor Liaison & Third-Party Coordination

The contractor will serve as the primary liaison between the City of Canton and third-party hardware and software vendors, managing all aspects of warranty claims, repairs, and equipment replacements to ensure timely resolution and compliance with service level agreements. This role requires consistent coordination to track issues, escalate critical items, and maintain documentation throughout the lifecycle of each vendor interaction, ensuring minimal disruption to city operations and adherence to contractual obligations. The position is structured as a subcontract under NAICS code 541611, with a response deadline of August 27, 2026, and is issued by the Georgia agency operating under the City of Canton. Performance is expected to align with the city’s operational needs, though specific geographic location details for performance are not provided. The contractor must demonstrate proven experience in vendor management, SLA enforcement, and technical support coordination to qualify for this engagement.