Veterans Experience Office (VEO) Contact Center Amendment 0004

The Veterans Experience Office (VEO) Contact Center Amendment 0004 is a competitively awarded hybrid firm-fixed price and labor hour contract under a Service-Disabled Veteran-Owned Small Business Set Aside, ensuring priority for eligible small businesses owned by veterans with service-related disabilities. The contract, issued by the Department of Veterans Affairs through the Sac Frederick office in Frederick, Maryland, supports operations centered in Washington, District of Columbia, and is classified under NAICS code 561422 for temporary help services. Awarded under solicitation number 36C10X26C0006 and publicly posted on May 7, 2026, the contract involves providing contact center services to enhance veteran experience and support. Primary point of contact is Michael Stevens, reachable via phone and email, with Caitlin Ruc as the secondary contact for additional support. The hybrid pricing structure allows for fixed costs on defined deliverables while accommodating variable labor hours, providing flexibility to meet evolving operational demands.