Victim Satisfaction Survey Tool Development & Analytics

The Florida Department of Corrections is seeking a subcontractor to develop, deploy, and analyze a victim satisfaction survey tool designed to gather actionable feedback on user experiences within its services. The project requires the creation of an integrated survey system capable of collecting, organizing, and interpreting responses to measure satisfaction levels, with the ultimate goal of informing operational and systemic improvements. The subcontractor must ensure the tool is user-friendly, secure, and capable of generating meaningful analytics that reflect the diverse perspectives of victims and stakeholders. The contract is open for bids until August 14, 2026, and falls under NAICS code 541990 for other professional, scientific, and technical services. While no specific location is designated for performance, the work must align with the agency’s requirements and timelines. There is no set-aside classification indicated, meaning any eligible subcontractor may respond. All submissions must be made through the Florida Marketplace vendor portal, and the selected vendor will be responsible for end-to-end execution, from initial design through final reporting, ensuring data integrity and confidentiality throughout the process.