Voicemail & Call Flow Configuration Management

The contract involves the ongoing management of voicemail systems, hunt groups, ACD queues, and call routing logic, with responsibilities including user provisioning and maintaining accurate documentation. This work ensures seamless communication operations through configuration, maintenance, and updates to telephony infrastructure, supporting efficient call handling and user access across the organization. The solicitation is a total small business set-aside under NAICS code 541519, targeting small business contractors, with a response deadline of July 31, 2026. The place of performance is located in Lockport, NY, with the contracting agency being the Nashville Area Indian Health Service under the Department of Health and Human Services. No point of contact or exact office address is provided, and the opportunity is posted as a subcontract under SAM.gov with the identifier 52c65eb900524289978dd169cb127772.