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This Solicitation opportunity from Texas was posted on February 25, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

WAIT-TIME MONITORING SOLUTION

Closed
25-043-PState & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512
New
SLED
RFI - City of Seattle Utilities Customer Service System
Solicitation # 1479146A
The City of Seattle has issued Request for Information 1479146A to gather industry data on modern utility customer service products for Seattle City Light and Seattle Public Utilities. The primary objective is to inform a future competitive solicitation for a Utilities Customer Service Portal that enhances digital self-service, account management, and operational efficiency. Key desired capabilities include a secure, multilingual customer portal with chatbot functionality, the ability for users to view billing and usage history, and robust analytics for tracking engagement. A critical technical requirement is the ability to integrate with the existing Oracle Utilities solution stack through real-time and batch data exchanges. The sought-after solutions must adhere to strict accessibility and security standards, including WCAG 2.1 level compliance, evolving ADA regulations, and a mobile-first design. Security requirements include compliance with PCI standards, the provision of SOC 1 or 2 reports, and adherence to City of Seattle privacy and records retention schedules. This is an informational solicitation only, and no contract will be awarded based on the responses. Interested vendors must register via the OpenGov Procurement Portal and submit their responses, including organization qualifications and feedback on specific customer and technical user stories, by the revised deadline of November 12, 2026, at 12:00 p.m.
Information Technology Department

POSTED

about 16 hours ago

DEADLINE

in 15 days
NAICS: 541512
New
SLED
RFP#340-27-YE DOCUMENT MANAGEMENT SYSTEM FOR HUMAN RESOURCES
Solicitation # 340-27-YE
The City of Portsmouth, Virginia, is soliciting proposals for a comprehensive Human Resources Document Management System (HRDMS) under solicitation number 340-27-YE. The selected vendor will provide a full-lifecycle solution including software licensing, implementation, data migration, and technical support to manage records for active employees, applicants, and retirees. The system must support specific security controls for personnel, benefits, and medical records, while adhering to the City's Information Technology Department cybersecurity requirements. The contract features an initial two-year term with three optional one-year renewals. Proposals are due by December 3, 2026, via the eVa.virginia.gov portal. The City will evaluate offerors based on their proposed technical approach (30 points), experience and qualifications (30 points), organizational capability (15 points), and cost (15 points). Award selection may involve interviews and oral presentations for the top three or more qualified candidates. Vendors must provide a five-year Total Cost of Ownership and a minimum of three client references from similar-sized municipalities. The contract is governed by the laws of the Commonwealth of Virginia and the City of Portsmouth Procurement Ordinance, with liquidated damages set at 500 dollars per day for delays.
City of Portsmouth

POSTED

about 19 hours ago

DEADLINE

in about 1 month

General Info

Documents

5

25-043-P Proposal Pricing Form

XLSX, High priority: read this firstspecifications
High

RFP #25-043-P Addendum No. 2 - Wait Time Monitoring Solution

PDF, High priority: read this firstamendment
High

RFP 25-043-P Wait-Time Monitoring Solution

PDF, High priority: read this firstrfp
High

RFP No. 25-043-P Addendum No. 1 - Wait-Time Monitoring Solution

PDF, High priority: read this firstamendment
High

25-043-P Proposal Receipt Log - Wait Time Monitor Solution

PDF, Low priorityproposal-receipt-log
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNorth Texas Municipal Water District
Contacts1 person available
OfficeTX, USA
Office AddressTX, USA
Contacts
Adrienne Conyer

Interested Companies (32)

intlx SolutionsCanton, MA
Elite Enterprise Investments
Macaulay ControlsWebster, Texas

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Full Description

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The North Texas Municipal Water District (NTMWD) is seeking a full-on premise vendor solution to monitor its wait-time monitoring solution.

More opportunities from North Texas Municipal Water District

Same awarding agency

NAICS: 541611
SLED
Capital Project Delivery Assessment
Solicitation # 26-187-P
The North Texas Municipal Water District is soliciting proposals for a comprehensive, department-wide Capital Project Delivery Assessment of its Engineering Department, which manages approximately 140 active projects with a combined construction value of $10 billion. The selected consultant will evaluate current-state capabilities, governance structures, and project lifecycle processes, benchmarking them against peer owner agencies and industry best practices. Key objectives include conducting a review of the Project Management Information System (PMIS), developing performance metrics and Key Performance Indicators (KPIs), and delivering a prioritized five-year implementation roadmap aligned with organizational goals and resource constraints. The anticipated budget for this professional services contract is not to exceed $250,000, with proposals required as a fixed lump sum. Submissions are due by November 10, 2026, via the Bonfire portal, and the contract is expected to be executed in late December 2026. Award decisions will be based on the most advantageous proposal, considering price and other evaluation factors. The successful proposer must provide experienced personnel, adhere to strict Texas state compliance regulations—including prohibitions on boycotting Israel or energy companies—and maintain specific insurance coverages. Payment terms are Net 30 upon approval of documented invoices.
Administrative Management and General Management Consulting Services

POSTED

27 days ago

DEADLINE

in 13 days
View Details

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