Warranty and Post-Delivery Support Services

The contract requires comprehensive warranty administration and post-delivery support for delivered lighting fixtures, encompassing the management of both a 1-year workmanship and material warranty and a minimum 3-year manufacturer warranty. The services include the full lifecycle handling of defect resolution, from initial customer reporting through investigation, repair or replacement coordination, and final claim submission to manufacturers. All activities must align with strict timelines and documentation standards to ensure compliance and timely reimbursement. The subcontractor is expected to maintain accurate records, communicate effectively with end users and manufacturers, and resolve issues with minimal disruption to operations. This opportunity is issued under the agency name DAS Procurement, with the office located in Connecticut, and is available through the CTSource Bid Board portal. The solicitation was posted on June 23, 2026, with a response deadline of July 30, 2026. The NAICS code 811212 classifies the work under appliance repair and maintenance services, indicating the technical nature of the required support. Subcontractors must demonstrate proven experience in warranty logistics, lighting systems, and manufacturer claim processing, as failure to meet resolution benchmarks could impact contract compliance and future eligibility.