Water Utility Customer Portal

The City of Beverly Hills is seeking proposals from vendors to develop and implement a comprehensive water utility portal that serves both customers and utility staff. The portal must be web-based, secure, and capable of integrating with the City's Advanced Metering Infrastructure (AMI) system to display consumption data at an hourly level across various timeframes, including hours, days, weeks, months, and billing cycles. It should facilitate real-time flow notifications, service interruption alerts, and water efficiency options, providing a user-friendly interface for customers to access detailed consumption information, support services, and educational resources such as leak detection videos and water conservation tips. The portal is expected to support single sign-on capabilities via the City’s OpenID-certified Identity Provider, enabling seamless access to payment services through Paymentus, as well as links to the City’s website and water efficiency resources. The preferred solution is a Software as a Service (SaaS) hosted platform, with defined Service Level Agreement (SLA) metrics ensuring high availability and support. The City will utilize the portal to send notifications about service interruptions, view customer support pages, and analyze usage data through integrated analytics dashboards. The contract, identified as RFP 21-350-11, was posted in March 2021 with a response deadline in April 2021, and is managed by the Beverly Hills Public Works Department. The project emphasizes secure, compliant, and user-centric design, aiming to enhance water management, customer engagement, and operational efficiency through advanced digital tools.