Web-Based Due Process Appeals Clearinghouse Platform Development and Maintenance RFI

The North Carolina Department of Health and Human Services is seeking proposals for the development and ongoing maintenance of a web-based Due Process Appeals Clearinghouse platform. This platform must deliver consistent and reliable reporting and analysis capabilities by leveraging a comprehensive, integrated database. It should also facilitate the secure electronic upload and storage of all letters related to adverse determinations across various delivery systems, ensuring data security and accessibility. The Department's Request for Information (RFI) aims to gather feedback from experienced vendors who have previously developed similar solutions, particularly those familiar with the Due Process and Beneficiary Appeals Program, to inform future procurement efforts. The initiative's scope includes estimating the total cost of ownership for creating, deploying, and maintaining the platform, with a contract value estimated between 5 million and 15 million dollars. The RFI process is designed to collect valuable insights that will help shape a subsequent Request for Proposal (RFP), enabling the Department to select a qualified vendor capable of delivering a robust, secure, and efficient system. Interested vendors are encouraged to respond by July 30, 2025, with primary contact being Michael C. Brown, Utilization Management Oversight Solution, via email. The project underscores the Department’s commitment to enhancing its appeals process infrastructure through a modern, integrated digital solution.