708-786-7737

The FSS Service Help Desk at the Department of Veterans Affairs, operating under Federal Supply Schedule 36F797, serves as a critical frontline resource for facilitating access to essential pharmaceuticals and medical supplies through the General Services Administration’s Federal Supply Schedule program. This role provides expert guidance to VA procurement staff and authorized users on the selection, ordering, and administration of pre-negotiated contract vehicles, ensuring compliance with federal acquisition regulations and timely fulfillment of clinical needs. The Help Desk supports the agency’s mission by streamlining procurement workflows for high-demand medical products, reducing acquisition cycle times, and maintaining adherence to VA’s healthcare supply chain standards. This position maintains consistent working relationships with leading pharmaceutical manufacturers including Eli Lilly and Company, UCB, Inc., Janssen Products, LP, Progenics Pharmaceuticals Inc., and Electromedical Products International, Inc. These partnerships are rooted in long-term FSS contract utilization, with vendors providing FDA-approved pharmaceuticals, injectables, and specialized medical devices under standardized pricing and terms. The Help Desk acts as a liaison between clinical stakeholders and contract holders, resolving ordering discrepancies, clarifying product specifications, and ensuring regulatory alignment. There is no preference for socioeconomic set-asides; all procurements are conducted under open, unrestricted FSS ordering mechanisms, reflecting a mandate for broad vendor access and operational efficiency. While small business participation is not formally prioritized, the FSS framework inherently enables participation by firms of all sizes through its pre-vetted, competitively awarded contracts. The primary procurement focus is exclusively on NAICS 325412 — Pharmaceutical Preparation Manufacturing — encompassing prescription drugs, biologics, and compounded formulations used in veteran care. Expertise lies in navigating complex pharmaceutical classifications, formulary compliance, and inventory management under FSS Schedule 65I, with deep familiarity in oncology, neurology, and immunotherapy product lines.