Anjali Chatelle

Anjali Chatelle serves as the Internal Auditor for the Wicomico County Council in Salisbury, Maryland, where she plays a critical oversight role in ensuring compliance, transparency, and accountability across the agency’s procurement activities. Her position is integral to the Council’s mission of delivering efficient, citizen-focused public services through centralized contact center operations. She reviews procurement documentation, evaluates vendor performance, and assesses adherence to state and federal contracting regulations, particularly for service-based acquisitions in the contact center domain. Her audits help safeguard public funds and reinforce ethical procurement practices, ensuring that all solicitations align with the agency’s strategic objectives for service reliability and accessibility. While no specific contractor relationships are currently documented in the procurement records, Anjali’s audit function requires close collaboration with procurement staff and contract managers to validate vendor qualifications, contract execution, and performance metrics. She engages with a broad spectrum of service providers, including telemarketing bureaus, customer support vendors, and contact center technology integrators, ensuring that all awarded contracts meet operational standards and regulatory requirements. Her role fosters a culture of due diligence and continuous improvement in vendor management practices. Anjali’s procurement oversight reflects a strong preference for open competition, with 100% of acquisitions classified as “No Set-Aside.” This indicates a focus on merit-based selection rather than socioeconomic set-asides, prioritizing capability, compliance, and service quality over certification-based preferences. While she does not direct awards toward 8(a), HUBZone, or SDVOSB programs, her audits ensure equitable treatment of all vendors and adherence to fair competition principles. Her primary procurement focus is on NAICS 561422—Telemarketing Bureaus and Other Contact Centers—reflecting deep expertise in outsourced public service communication systems. She oversees acquisitions for inbound/outbound call center operations, multichannel customer support platforms, emergency notification systems, and related software integrations, ensuring the Council maintains robust, scalable, and resident-responsive communication infrastructure.