Carol Mays

Carol Mays serves as a key procurement professional within Washington Headquarters Services, supporting the Department of Defense’s mission to modernize institutional management systems and enhance enterprise-wide operational efficiency. She manages a diverse portfolio of acquisitions focused on technical services, digital transformation initiatives, and infrastructure support, ensuring alignment with DoD’s strategic priorities in IT modernization and institutional optimization. Her work centers on delivering mission-critical administrative and technical solutions through competitive contracting processes that emphasize performance, compliance, and mission readiness. Mays maintains consistent working relationships with a select group of prime contractors, including Clarity Innovations LLC, Cynergy Professional Systems LLC, Signature Renovations LLC, AMD International Technologies LLC, and Guidehouse Inc. These partnerships reflect a preference for established firms with proven capabilities in IT services, systems integration, and enterprise consulting. Her contracting patterns indicate a reliance on experienced vendors capable of delivering complex, mission-aligned solutions under performance-based contract structures, often involving task orders under indefinite-delivery, indefinite-quantity (IDIQ) mechanisms. Her procurement activity shows a strong preference for open competition, with 83.3% of awards issued without set-aside restrictions, reflecting a focus on technical merit and capability over socioeconomic categorization. However, she consistently supports HUBZone participation, with 16.7% of awards directed to firms certified under this program, demonstrating a measured commitment to geographic and economic diversity in vendor selection. Mays specializes in acquisitions under NAICS 541519 (Other Computer Related Services) and 541511 (Custom Computer Programming Services), reflecting deep expertise in software development, systems modernization, and enterprise IT support. She also procures specialized services under NAICS 336411 (Aircraft Manufacturing), indicating involvement in defense-specific technical support for aviation infrastructure. Her portfolio underscores a technical focus on digital services, system integration, and mission-critical IT modernization across DoD components.