Brian J Humes

Deborah S. Lester serves as a Contract Specialist responsible for managing the full lifecycle of procurement actions, from requirements validation and solicitation development to contract award and administration. Her role is central to ensuring compliance with federal acquisition regulations while advancing mission-critical support services. She specializes in non-personal services acquisitions, particularly in the area of customer contact operations, and routinely handles task orders and indefinite-delivery/indefinite-quantity (IDIQ) contracts under simplified acquisition procedures. Her work supports efficient, transparent, and legally sound contracting practices aligned with agency objectives. Deborah works with a broad range of vendors specializing in telemarketing and contact center services, including both large national providers and local service firms. While no single contractor dominates her portfolio, she maintains consistent, structured relationships with firms capable of delivering scalable, compliant, and performance-based customer engagement solutions. Her contracting approach emphasizes clear performance metrics, quality assurance standards, and post-award oversight to ensure service delivery aligns with contractual obligations. Deborah’s procurement patterns reflect a strong preference for open competition, with 100% of her acquisitions conducted without set-aside designations. This indicates a focus on maximizing competition among all eligible vendors rather than reserving opportunities for specific socioeconomic categories such as 8(a), HUBZone, or SDVOSB firms. Her approach prioritizes value, capability, and compliance over socioeconomic preferences, consistent with mission needs that demand broad market participation. Her primary procurement focus is on NAICS 561422 — Telemarketing Bureaus and Other Contact Centers — where she procures outsourced customer service, inbound/outbound call center operations, data collection, and related support services. She has deep expertise in evaluating vendor capabilities in workforce management, compliance with TCPA and FTC regulations, quality monitoring systems, and secure data handling. Her domain knowledge ensures that acquisitions meet operational demands while upholding privacy and service quality standards.