Ismat Zerin

Ismat Zerin serves as a Human Resources Specialist at USAID/Bangladesh (Agency Code: 720388), where she plays a critical role in supporting the agency’s mission of institutional strengthening and capacity building through strategic human capital acquisitions. She manages procurement actions for professional services related to workforce development, organizational design, leadership training, and technical assistance in public sector human resource management. Her acquisitions directly enable USAID’s efforts to enhance governance, improve public service delivery, and build resilient institutions across Bangladesh’s agricultural, financial, and urban development sectors. Zerin specializes in non-construction professional services, ensuring that contract awards align with U.S. government personnel development objectives and local capacity-building priorities. Zerin maintains a consistent working relationship with AMD INTERNATIONAL TECHNOLOGIES LLC, a key contractor providing specialized HR modernization, organizational assessment, and institutional capacity support services. Her procurement patterns reflect a preference for established firms with demonstrated expertise in international development HR systems, often engaging vendors capable of delivering customized, context-sensitive solutions across complex, multi-stakeholder environments. These partnerships are typically performance-based, with strong emphasis on measurable outcomes in workforce efficiency and institutional sustainability. Her contracting activity shows a strong preference for open, competed acquisitions, with 73.3% of awards issued under no set-aside status, reflecting a focus on technical merit and value over socioeconomic categorization. However, she actively supports small business participation, with 26.7% of awards directed to 8(a) certified firms, demonstrating a balanced commitment to both competitive rigor and socioeconomic inclusion. Zerin’s procurement portfolio is overwhelmingly concentrated in NAICS 541990—All Other Professional, Scientific, and Technical Services—reflecting her specialization in high-skill HR consulting, organizational development, and technical assistance services. She rarely procures general support services (NAICS 561990), instead focusing on specialized expertise that advances USAID’s institutional strengthening goals in public sector human resource management and workforce resilience.