Joy Penno

Joy Penno serves as a key procurement professional within the United States Patent and Trademark Office (USPTO), supporting the agency’s mission to modernize digital examination systems and secure intellectual property infrastructure. She manages acquisition activities centered on administrative and operational support services, ensuring the efficient execution of USPTO’s core functions. Her portfolio primarily includes office administrative services contracts that enable seamless workflow, records management, and technology-enabled public access to patent and trademark databases. Penno’s role is integral to sustaining the agency’s operational backbone, facilitating procurement that aligns with strategic modernization goals and federal compliance standards. Her primary contractor relationships are with IP.COM I, LLC and Innovative Transducer Implementation, LLC, both of which provide specialized administrative and technical support services. These partnerships reflect a consistent pattern of engagement with firms delivering non-technical, back-office functions such as document processing, data entry, and office management. Penno’s contracting approach emphasizes reliability, compliance, and continuity, favoring established vendors with proven capacity to meet the USPTO’s high-volume, high-accuracy administrative needs. Penno’s procurement activity shows no use of socioeconomic set-asides, with 100% of awards issued under full and open competition. This reflects a strategic preference for efficiency and broad vendor participation rather than targeted small business set-asides, consistent with the nature of the services procured. While small business participation is not formally prioritized in her portfolio, all awards adhere to federal acquisition regulations and ensure fair and transparent competition. Her procurement focus is entirely aligned with NAICS 561110 (Office Administrative Services), indicating deep expertise in procuring clerical, records management, and administrative support functions. She specializes in acquiring services that maintain the operational integrity of USPTO’s digital infrastructure, ensuring uninterrupted access to critical intellectual property systems for examiners and the public alike.