Kristen Hines

Kristen Hines serves as the primary procurement lead for the DOL’s CAS Division 3 Procurement, overseeing the acquisition of specialized medical, administrative, and facility support services critical to the Office of Workers’ Compensation Programs. In this role, she manages the full lifecycle of contract actions—from market research and solicitation development to award and performance monitoring—ensuring alignment with federal procurement regulations and the agency’s mission to deliver timely, compliant care to federal employees. Her acquisitions primarily support physician services, health claims administration, and operational consulting, requiring deep familiarity with healthcare delivery systems and federal compliance frameworks. While specific contractor names are not currently available in the dataset, Hines consistently engages with a diverse pool of vendors, including large healthcare service providers, management consultants, and niche health practice firms. Her contracting patterns reflect a preference for established contractors with demonstrated expertise in federal workers’ compensation environments, fostering long-term partnerships grounded in performance accountability and regulatory adherence. Hines demonstrates a strong commitment to small business participation, with nearly 29% of her acquisitions structured as Total Small Business Set-Asides under FAR 19.5. Though the majority of her portfolio remains open to all competitors, her consistent use of small business set-asides signals a deliberate strategy to expand economic opportunity and enhance vendor diversity within the federal health services supply chain. Her procurement focus is concentrated in NAICS 621111 (Offices of Physicians), 541611 (Administrative Management Consulting), 524298 (Insurance-Related Activities), and 621399 (Miscellaneous Health Practitioners). This reflects a specialized domain expertise in procuring direct medical care services, claims processing support, and operational efficiency consulting—all essential to sustaining the infrastructure of federal workers’ compensation programs. Her work ensures that contracting decisions are grounded in clinical relevance, administrative rigor, and regulatory compliance.