Melissa Serrato

Melissa Serrato serves as a Contract Specialist with the 262-NETWORK Contract Office 22 (36C262) under the Department of Veterans Affairs, where she plays a pivotal role in executing mission-critical acquisitions that sustain and modernize VA healthcare infrastructure. Her portfolio centers on procuring medical equipment, facility maintenance services, and clinical support solutions essential to operational readiness across VA medical centers. She manages full lifecycle contracting actions—from market research and solicitation development to award and contract administration—ensuring compliance with federal acquisition regulations and VA-specific healthcare delivery priorities. Her work directly supports the agency’s mission to deliver safe, technologically advanced, and reliable care to veterans through strategic sourcing of high-impact goods and services. Serrato maintains consistent working relationships with key contractors including EXELAN PHARMACEUTICALS INC, SIRTEX MEDICAL INC, ONE LIFE TRANSPORTATION LLC, SCIENCE APPLICATIONS INTERNATIONAL CORPORATION, and SJS EXECUTIVES, LLC. These partnerships reflect a blend of specialized medical suppliers, logistics providers, and technical service firms that enable the VA to maintain clinical functionality and patient safety. Her contracting approach emphasizes long-term vendor collaboration, performance-based outcomes, and rigorous oversight to ensure service quality and regulatory alignment. A defining feature of Serrato’s procurement strategy is her strong emphasis on socioeconomic set-asides, with 75% of her awards designated for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs). This reflects a deep institutional commitment to empowering veteran entrepreneurs and aligning contracting outcomes with VA’s broader veteran-centric values. The remaining 25% of acquisitions are conducted as no-set-aside actions, typically for specialized or sole-source requirements where SDVOSB capacity is limited. Her primary NAICS focus areas include Temporary Help Services (561320), Commercial and Industrial Machinery Repair and Maintenance (811310), and clinical support services under Offices of Mental Health Practitioners (621330) and Physicians (621111). This specialization underscores her expertise in procuring both labor-intensive support functions and precision medical equipment maintenance critical to VA’s clinical operations.