Michelle Brooks

Michelle Brooks serves as a Contract Specialist within the Information Technology Division of U.S. Immigration and Customs Enforcement, where she manages the acquisition of mission-critical IT systems that support national security and immigration enforcement operations. Her responsibilities include planning, soliciting, awarding, and administering contracts for custom software development, secure computing infrastructure, and data analytics platforms. She plays a pivotal role in aligning procurement activities with the agency’s strategic goals of modernizing case management systems, enhancing cyber defense capabilities, and enabling real-time intelligence sharing across operational units. Brooks routinely handles complex, performance-based acquisitions under FAR Part 12 and Part 37, with a focus on agile development and cloud-enabled services. She maintains consistent working relationships with key contractors including BI2 TECHNOLOGIES, LLC and ECLINICALWORKS LLC, partnering primarily with firms experienced in delivering secure, scalable IT solutions for federal law enforcement environments. Her procurement approach emphasizes vendor performance, cybersecurity compliance, and system interoperability, fostering long-term collaborations with vendors who demonstrate proven expertise in government-grade data handling and mission-critical application development. Brooks prioritizes non-set-aside acquisitions, with approximately 80.7% of her contracts awarded without socioeconomic set-asides, reflecting the technical complexity and urgency of the agency’s IT needs. However, she actively supports small business participation, with nearly 19.4% of awards directed under Total Small Business Set-Asides, consistently evaluating qualified small businesses for opportunities aligned with their capabilities. Her primary procurement focus lies in NAICS 541511 (Custom Computer Programming Services), 518210 (Computing Infrastructure Providers), and 541512 (Computer Systems Design Services), reflecting deep engagement with software development, cloud hosting, and integrated IT system design. She specializes in acquiring secure, compliant platforms for data processing, real-time analytics, and secure communications—core enablers of ICE’s operational effectiveness.