Phyllis Brokenborough

Phyllis Brokenborough serves as a Contracting Officer within the Information Technology Division of U.S. Immigration and Customs Enforcement, part of the Department of Homeland Security. She is responsible for managing the full lifecycle of mission-critical IT acquisitions, including systems design, cybersecurity infrastructure, data analytics platforms, and secure computing environments that support national security and immigration enforcement operations. Her portfolio emphasizes complex, high-impact procurements aligned with modernization goals, ensuring compliance with federal acquisition regulations while delivering scalable, interoperable solutions to operational units. She plays a pivotal role in translating technical requirements into legally sound, performance-based contracts that enhance the agency’s digital capabilities. Brokenborough maintains consistent working relationships with key contractors including BI2 TECHNOLOGIES, LLC and ECLINICALWORKS LLC, both of which provide specialized software development, system integration, and data management services. Her procurement approach prioritizes proven vendors with demonstrated expertise in secure, high-availability environments, fostering long-term partnerships grounded in performance accountability and technical reliability. She engages with contractors through competitive sealed bidding and negotiated acquisitions, often leveraging performance-based service contracts to ensure outcomes-driven delivery. Her contracting activity reflects a strong preference for full and open competition, with 100% of awards issued under no set-aside classifications. While she does not routinely utilize socioeconomic programs such as 8(a), HUBZone, or SDVOSB, her focus remains on securing mission-critical capabilities through rigorous technical evaluation and value-based selection criteria. Brokenborough’s primary procurement focus centers on NAICS 541519 (Other Computer Related Services) and 541512 (Computer Systems Design Services), with significant activity in 334290 (Other Communications Equipment Manufacturing) and 511210 (Software Publishers). She specializes in acquiring custom software development, secure data platforms, real-time analytics tools, and integrated communications hardware, demonstrating deep expertise in cybersecurity-enabled IT modernization for law enforcement and intelligence operations.