Theresa A. Pool

Theresa A. Pool serves as a Contract Specialist within the PBS R6 Services Acquisition Branch of the General Services Administration’s Public Buildings Service, where she plays a pivotal role in procuring mission-critical facilities support services to sustain the operational integrity of federal buildings. Her responsibilities encompass the full lifecycle of contract actions—from market research and solicitation development to award and administration—specifically focused on custodial and building operations services. She ensures compliance with federal acquisition regulations while aligning procurements with the agency’s mandate to maintain safe, clean, and efficiently operated federal infrastructure. Theresa collaborates with a diverse base of vendors specializing in janitorial and facility maintenance services, fostering long-term partnerships grounded in performance accountability and regulatory adherence. While no single contractor dominates her portfolio, she consistently engages both small businesses and larger service providers capable of delivering nationwide or regional facilities support. Her working relationships emphasize transparency, competitive fairness, and performance-based outcomes, ensuring contractors meet stringent quality and safety standards for federal environments. A staunch advocate for small business participation, Theresa prioritizes Total Small Business Set-Asides under FAR 19.5, with approximately two-thirds of her acquisitions reserved exclusively for small businesses. Her contracting patterns reflect a deliberate commitment to socioeconomic goals, regularly utilizing set-asides to empower small, locally based service providers and promote equitable access to federal opportunities. She avoids broad open competitions unless necessary, ensuring maximum participation from eligible small business concerns. Her procurement focus is exclusively centered on NAICS 561720 (Janitorial Services), encompassing comprehensive custodial, waste management, floor care, and building operations support. Theresa’s technical expertise lies in evaluating service delivery models, labor standards compliance, and environmental sanitation protocols critical to federal facility operations. She ensures all solicitations clearly define performance metrics, safety requirements, and quality control expectations to uphold the high standards of the Public Buildings Service.