The Department of Administrative Offices within the Executive Office of Labor and Workforce Development focuses on modernizing workforce development systems through technology-enabled service delivery. Its core mission centers on enhancing public access to employment resources, improving customer experience for job seekers and employers, and streamlining administrative operations through digital transformation.
DAO01 - Department of Administrative Offices is a government agency with procurement activity across contracts, awards, and contractors. It currently has 7 open contract opportunities.
Spending trends, top contractors, industry breakdown, and recent contract activity.
AI Mission Profile
The Department of Administrative Offices within the Executive Office of Labor and Workforce Development focuses on modernizing workforce development systems through technology-enabled service delivery. Its core mission centers on enhancing public access to employment resources, improving customer ex...
The Department of Administrative Offices within the Executive Office of Labor and Workforce Development focuses on modernizing workforce development systems through technology-enabled service delivery. Its core mission centers on enhancing public access to employment resources, improving customer experience for job seekers and employers, and streamlining administrative operations through digital transformation. Strategic priorities include the development and maintenance of integrated customer portals, data-driven workforce analytics platforms, and scalable contact center infrastructure to support MassHire programs and labor market services. The agency prioritizes initiatives that improve service responsiveness, data interoperability, and operational efficiency across statewide workforce development networks.
Procurement activity is dominated by information technology services, particularly systems design and contact center operations. The agency frequently engages contractors to deliver custom software development, business process automation, and hybrid IT support roles that bridge technical implementation with frontline workforce program needs. Contracts are typically awarded through competitive solicitation processes, with a preference for project-based engagements requiring technical expertise in enterprise application integration and customer service platform modernization.
The agency primarily targets NAICS 541512 for computer systems design services and NAICS 561422 for telemarketing and contact center operations. These categories reflect its reliance on outsourced technical development and customer interaction infrastructure. There are no set-asides indicated in recent procurements, suggesting a focus on technical capability and functional performance over socioeconomic preferences. Vendor relationships are built around proven experience in public-sector IT modernization and scalable contact center solutions.
As a unit within the Executive Office of Labor and Workforce Development, the Department of Administrative Offices operates statewide to support Massachusetts’ labor market infrastructure. It functions as a centralized administrative arm, leveraging procurement vehicles such as RFI and solicitation processes to acquire mission-critical IT and customer service systems without geographic restriction.
Recent DAO01 - Department of Administrative Offices Contracts
The latest contract opportunities posted by DAO01 - Department of Administrative Offices, including active solicitations and recent awards.
