24/7 After-Hours Call Center Support

The contract requires a small business to provide around-the-clock remote call center services specifically for fisheries-related inquiries, with primary responsibilities including answering calls from fishers, accurately entering trip data into the PTNS system, and delivering timely technical support during non-business hours. Response times and data entry accuracy are strictly enforced to ensure operational continuity and regulatory compliance, with performance expectations tied directly to mission-critical fisheries management functions. The work must be performed remotely and is scheduled to support operations during all off-hours, necessitating reliable infrastructure and trained personnel available 24/7. This is a total small business set-aside under NAICS code 561422 for call center services, issued by the National Oceanic and Atmospheric Administration under the U.S. Department of Commerce. The place of performance is Woods Hole, though services are delivered remotely, and the contract opportunity is open for bids until July 7, 2026. Bidders must qualify as a small business according to SBA guidelines, and the award will be made under a subcontract structure, indicating the winning party will serve as a subcontractor to a prime contractor or program manager overseeing fisheries data and support systems.