Bilingual Customer Service & Volunteer Support

The contract titled Bilingual Customer Service & Volunteer Support requires the provision of dual-language customer service in English and Spanish to AmeriCorps volunteers and service providers during standard business hours. The scope of work includes addressing inquiries related to eligibility for programs, payment processing, and system navigation, ensuring clear and accurate support for a diverse user base. Performance is expected to be delivered to meet the service needs of the Corporation for National and Community Service, with the primary place of performance located in Washington, D.C., under the zip code 20525. This is a subcontract opportunity classified under NAICS code 561422, indicating it falls within the Administration of Human Resources Programs category. The solicitation was posted on June 25, 2026, with a deadline for responses set for July 3, 2026, at 5:00 PM Eastern Time. While no set-aside preferences are specified, interested parties must respond through the designated SAM.gov portal to be considered. The nature of the work demands strong interpersonal communication skills, proficiency in both English and Spanish, and familiarity with federal grant or volunteer program systems.