24/7 Emergency Response Coordination

The contract requires the provision of two designated 24-hour emergency contacts who must respond within one hour to any urgent performance issues, maintaining continuous coordination and resolution efforts until full satisfaction is achieved by the Health and Human Services Commission. This obligation is critical and ongoing, with no tolerance for delays in initial response or follow-through, and must be sustained around the clock without interruption. The service is a subcontract under NAICS code 541611, tied to the Texas-based agency, and all responses must be aligned to meet HHS standards for operational continuity and incident resolution. Proposals must be submitted by August 4, 2026, at 4:30 PM CT, following the posting date of July 22, 2026. The contract does not specify a location for performance, but the point of accountability rests with the Texas office of the Health and Human Services Commission. There is no set-aside classification indicated, and the submission portal is accessible through the Texas SmartBuy procurement platform. Only qualified entities capable of guaranteeing immediate, uninterrupted emergency support with proven capacity for high-stakes coordination are eligible to respond.