This Government Contract opportunity from Florida was posted on June 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Multilingual Contact Center Operations

Closed

State & Local

Submission Closed07/08/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611

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AI Contract Overview

This contract involves operating a 24/7 multilingual contact center dedicated to supporting disaster survivors by managing inquiries, routing cases, and providing real-time assistance. The contact center will be integrated with case management workflows to ensure seamless coordination and timely response during disaster situations. The objective is to enhance communication and support for affected individuals, facilitating effective disaster recovery efforts. Issued by the Division of Emergency Management in Florida, this subcontract falls under NAICS code 541611, which pertains to administrative management and general management consulting services. The contract was posted on June 16, 2026, with a response deadline of July 8, 2026. While specific location details for the place of performance and office address are not provided, the contract aims to establish a responsive, around-the-clock contact center capable of handling multilingual interactions to serve diverse populations impacted by emergencies.

General Info

Operate 24/7 multilingual contact center supporting disaster survivors with case management integration.

Agency

Florida → Division of Emergency ManagementView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-DEM-25-26-025.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Case Work for Emergency Sheltering and Housing Program

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 16

subcontract

Response DeadlineJul 8

Deadline has passed

Submission Closed

07/08/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Division of Emergency Management

ContactsNo contacts available

OfficeN/A

Organization / Agency

Florida → Division of Emergency Management

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a 24/7 multilingual contact center to support disaster survivors through inquiry response, case routing, and real-time assistance, integrated with case management workflows.