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This Government Contract opportunity from Government of Canada was posted on May 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7 Operational Monitoring and Tier 1–2 Help Desk Support

Closed
Canada

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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This contract entails providing continuous, around-the-clock system monitoring and incident detection services, complemented by bilingual Tier 1 and Tier 2 help desk support. The help desk services include triage, escalation, and resolution of technical problems to ensure efficient and effective user support. The scope emphasizes maintaining operational stability and prompt response to technical issues within the Government of Canada's Department of the Environment (ECCC), specifically serving the National Capital Region (NCR) in Canada. The procurement is classified under NAICS code 541519, indicating specialized computer-related services. The contract is a subcontract type opportunity posted on May 6, 2026, with a submission deadline of May 20, 2026. Although specific organizational and contact details are not provided, the work is focused on supporting government environmental operations through robust IT monitoring and help desk functions, ensuring responsive and bilingual customer service throughout the contract period.

General Info

24/7 bilingual IT monitoring and Tier 1/2 help desk support for Environment Canada NCR.

Agency

Government of Canada → Department of the Environment (ECCC )View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Canada, National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Department of the Environment (ECCC )
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Department of the Environment (ECCC )
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide continuous system monitoring, incident detection, and user support through a bilingual help desk, including triage, escalation, and resolution of technical issues.