This Government Contract opportunity from Government of Canada was posted on May 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
24/7 Operational Monitoring and Tier 1–2 Help Desk Support
Contract Overview
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AI Contract Overview
The contract outlines the provision of 24/7 operational monitoring and Tier 1–2 help desk support for the Department of the Environment within the Government of Canada, specifically serving the National Capital Region. The scope requires continuous system monitoring to detect incidents in real time and deliver timely user support through a bilingual help desk capable of triaging, escalating, and resolving technical issues. Services must be available around the clock to ensure uninterrupted operations and immediate response to critical incidents, with all personnel expected to communicate effectively in both official languages. The subcontract is classified under NAICS code 541519 for other computer-related services and is open for bids with a response deadline of May 20, 2026. Performance is expected to occur within the National Capital Region, though the exact physical location is not specified. Although no set-aside designation is indicated, the contracting authority is the Government of Canada through its environmental department, indicating that the work supports federal infrastructure and services. The solicitation details are accessible via the Canada Buys portal, and proposers must align their offerings with the full-cycle technical support requirements, including frontline user assistance and system-wide visibility.
General Info
Agency
NAICS
Place of Performance
Canada, National Capital Region (NCR), CANSet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from Government of Canada → Department of the Environment (ECCC )
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