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This Government Contract opportunity from Government of Canada was posted on May 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7 Operational Monitoring and Tier 1–2 Help Desk Support

Closed
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
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Solicitation # 36C10B26Q0708
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about 21 hours ago

DEADLINE

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AI Contract Overview

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The contract outlines the provision of 24/7 operational monitoring and Tier 1–2 help desk support for the Department of the Environment within the Government of Canada, specifically serving the National Capital Region. The scope requires continuous system monitoring to detect incidents in real time and deliver timely user support through a bilingual help desk capable of triaging, escalating, and resolving technical issues. Services must be available around the clock to ensure uninterrupted operations and immediate response to critical incidents, with all personnel expected to communicate effectively in both official languages. The subcontract is classified under NAICS code 541519 for other computer-related services and is open for bids with a response deadline of May 20, 2026. Performance is expected to occur within the National Capital Region, though the exact physical location is not specified. Although no set-aside designation is indicated, the contracting authority is the Government of Canada through its environmental department, indicating that the work supports federal infrastructure and services. The solicitation details are accessible via the Canada Buys portal, and proposers must align their offerings with the full-cycle technical support requirements, including frontline user assistance and system-wide visibility.

General Info

24/7 bilingual IT monitoring and Tier 1/2 help desk support for Environment Canada NCR.

Agency

Government of Canada → Department of the Environment (ECCC )View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Canada, National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Department of the Environment (ECCC )
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Department of the Environment (ECCC )
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide continuous system monitoring, incident detection, and user support through a bilingual help desk, including triage, escalation, and resolution of technical issues.

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Environment and Climate Change Canada is seeking proposals for a Technical Assessment and Cost-Benefit Analysis on the life cycle of fuel storage tank systems, covering installation, maintenance, and decommissioning, with a contract period running from October 1, 2026, to December 31, 2027. The work requires a comprehensive evaluation of current industry practices in Canada, including compliance with the National Fire Code of Canada, CSA B139, the CCME Code of Practice, and other applicable authorities, to identify environmental impacts, resource needs, benefits, challenges, and operational and policy risks such as regulatory misalignment or unintended socioeconomic consequences. The analysis must consider the perspectives of both the regulated community and key industry stakeholders like certified installers, professional engineers, project managers, consultants, and manufacturers. Contractors must deploy a project team consisting of at least a Licensed Professional Engineer, a Petroleum Storage Tank System Technician, a Petroleum Storage Tank Systems Compliance Specialist, and a Project Manager, with the stipulation that the Professional Engineer cannot also serve as the Technician; other roles may be combined. Proposals must be submitted electronically by September 11, 2026, to a designated email address, with a maximum total file size of 25 MB, and must be organized into three distinct sections: Technical Offer, Financial Offer, and Offer Submission and Declaration Forms. The contract is firm-fixed-price with a maximum value of $150,000, and offers exceeding this amount will be non-responsive. Evaluation will be based on mandatory compliance criteria and weighted technical factors, including relevant project experience (20 points) and qualifications of key personnel (15 points), with a trade-off approach favoring value over lowest price. All work must be performed remotely from the contractor’s site, primarily supporting operations in Canada’s National Capital Region, using ECCC-provided IT systems, and all personnel accessing PROTECTED A information must hold valid RELIABILITY STATUS security clearances. Subcontractors require prior written approval from ECCC Security, and the Government retains exclusive ownership of all intellectual property generated under the contract. Contractors must adhere to accessibility and green procurement standards, deliver all outputs electronically in accessible formats, and are prohibited from using paper submissions. The Contracting Authority is Garvin Suepaul, and no Contracting Officer’s Representative or Certificate of Technical Responsibility has been assigned at this time. Violations of ethics, conflicts of interest, or security protocols—including unauthorized use of contractor systems for protected data—may result in contract termination,
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