This Subcontract opportunity from Government of Canada was posted on May 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Operational Monitoring and Tier 1–2 Help Desk Support

Closed

International

Submission Closed05/20/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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about 1 hour ago

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AI Contract Overview

The contract outlines the provision of 24/7 operational monitoring and Tier 1–2 help desk support for the Department of the Environment within the Government of Canada, specifically serving the National Capital Region. The scope requires continuous system monitoring to detect incidents in real time and deliver timely user support through a bilingual help desk capable of triaging, escalating, and resolving technical issues. Services must be available around the clock to ensure uninterrupted operations and immediate response to critical incidents, with all personnel expected to communicate effectively in both official languages. The subcontract is classified under NAICS code 541519 for other computer-related services and is open for bids with a response deadline of May 20, 2026. Performance is expected to occur within the National Capital Region, though the exact physical location is not specified. Although no set-aside designation is indicated, the contracting authority is the Government of Canada through its environmental department, indicating that the work supports federal infrastructure and services. The solicitation details are accessible via the Canada Buys portal, and proposers must align their offerings with the full-cycle technical support requirements, including frontline user assistance and system-wide visibility.

General Info

24/7 bilingual IT monitoring and Tier 1/2 help desk support for Environment Canada NCR.

Agency

Government of Canada → Department of the Environment (ECCC )

NAICS

541519 - Other Computer Related Services

Place of Performance

Canada, National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

This scope was carved out of 5000090899R.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Re-tender - Managed Infrastructure as a Service – High Resilience Environment

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedMay 6

subcontract

Response DeadlineMay 20

Deadline has passed

Submission Closed

05/20/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Department of the Environment (ECCC )

ContactsNo contacts available

OfficeN/A

Organization / AgencyGovernment of Canada → Department of the Environment (ECCC )

Office AddressN/A

ContactsNo contact information available

Full Description

Provide continuous system monitoring, incident detection, and user support through a bilingual help desk, including triage, escalation, and resolution of technical issues.