This Sources Sought opportunity from Department Of Veterans Affairs was posted on August 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Lifestage Benefits Optimization
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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The Department of Veterans Affairs is seeking industry input through a sources-sought announcement titled Lifestage Benefits Optimization under solicitation number 36C10B26Q0708, aimed at modernizing Veteran-facing digital services to improve benefits claims intake and reduce processing time. The initiative supports the VA’s Digital Modernization Vision, which seeks to deliver self-service tools with the ease and personalization of top private-sector platforms, transforming how Veterans interact with VA systems from initial application through ongoing benefits management. The scope focuses on three critical areas: enhancing forms usability and updates, automating benefits data intake and validation, and improving document services including real-time data checks and third-party routing. Work will center on VA Form 21-4138 and related workflows, requiring agile development, adherence to the Digital Services Playbook, and full compliance with VA’s design system and WCAG accessibility standards. Contractors must deliver fully documented, secure, and user-centered digital solutions using modern engineering practices, including cloud-native infrastructure, 100% test coverage, automated CI/CD pipelines, and GitHub-based code repositories. The work is expected to be performed under a Firm Fixed Price contract, with a base period of 12 months and two optional 12-month extensions, totaling up to 36 months. Performance may occur anywhere within the United States, with no fixed location required, but must align with specified hours of work. All personnel are subject to Tier 2/Moderate Risk background requirements including e-QIP completion, PIV credentialing, and compliance with VA Handbook 6500.6, NIST, FIPS, and CFR Title 15 standards. Security mandates include encrypted data transmission, tamper-evident packaging for physical deliverables, Software Bill of Materials submissions, and immediate reporting of security incidents within one hour. Offerors must hold a valid Unique Entity ID and self-certify size status as a small or other-than-small business under NAICS 541519, and key team roles include a Product Manager, Lead Software Engineer, Senior UX Designer, and one additional designated key role totaling nine FTEs. Responses are due by August 11, 2026, and must address the amended RFI V3.0 requirements, which increase the response page limit to 15 pages.
General Info
Place of Performance
Eatontown, NJ, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
*****Please see and respond to the amended RFI V3.0 attached to increase the page limit to 15 pages and move the response date to 8/11/26
*****Please see and respond to the amended RFI attached
*****P02 RFI Draft PWS - SAM v2.0
*****P02 RFI BIO Lifestage Benefits_SAM v2.0
In 2017, the Department of Veterans Affairs (VA) Office of the Chief Technology Officer (OCTO) partnered with VA Central Office and all three VA Administrations to identify a vision statement for enhancing VA’s digital presence for Veterans. That vision is known as the Digital Modernization Vision and is supported by a group of VA executives known as the Digital Modernization Council. This council is chaired by the CTO.
VA Digital Modernization Vision defined in July 2017:
VA will deliver self-service tools on par with top private sector companies and will have the best online experience in the Federal Government. Every digital service will be customized to the individual using it. Interacting with VA digital services will feel like navigating TurboTax, not filling out a form.
The work directly supports benefits claims and data intake on Veteran-facing digital platforms. The overarching goals of this work are:
1. Reduce the average time to completion of benefits claims
2. Increase customer satisfaction
3. Increase the quality and reliability of VA services
VA's Benefits Portfolio encompasses a complex ecosystem of digital products that serve Veterans, Caregivers, Service members, their dependents, and survivors throughout the entirety of their benefits lifecycle—from initial application, through claim status tracking, to decision review and ongoing benefits management. While VA has made significant progress in digitizing these experiences, VA seeks to make substantial improvements in three areas: (1) forms updates and usability improvements, (2) benefits data intake and automation, and (3) document services (real-time data validation and third-party routing). The work encompassed in this requirement covers existing products and potential new modernization initiatives.
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