Lifestage Benefits Optimization
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The Department of Veterans Affairs is seeking industry input to advance the Digital Modernization Vision established in 2017, which aims to transform Veteran-facing digital services into intuitive, self-service experiences comparable to top private sector platforms, specifically targeting the ease and efficiency of services like TurboTax. This initiative, led by the Digital Modernization Council chaired by the VA’s Chief Technology Officer, focuses on improving the entire benefits lifecycle—from application and claim tracking to decision reviews and ongoing management—for Veterans, caregivers, service members, dependents, and survivors. The work centers on enhancing three critical areas: modernizing forms for better usability, automating data intake to reduce manual effort, and strengthening document services through real-time validation and secure third-party routing, with the ultimate goals of reducing claim processing times, boosting customer satisfaction, and increasing service reliability. This solicitation, titled Lifestage Benefits Optimization and identified by solicitation number 36C10B26Q0708, is a sources-sought notice issued by the Technology Acquisition Center in Austin, Texas, with performance expected to occur in Eatontown, New Jersey. Interested vendors have until August 10, 2026, to respond, and the NAICS code 541519 applies to other computer-related services. The primary point of contact is James Morgan, with John Fields as the secondary contact, both reachable through official VA email and phone channels. The effort is not subject to any set-aside requirements and seeks to inform potential contracts that may support ongoing and future digital modernization initiatives across VA’s broad portfolio of benefits platforms.
General Info
Agency
NAICS
Place of Performance
Eatontown, NJ, USASet-Aside
Timeline
Response Deadline
Organization & Contact Information
Full Description
In 2017, the Department of Veterans Affairs (VA) Office of the Chief Technology Officer (OCTO) partnered with VA Central Office and all three VA Administrations to identify a vision statement for enhancing VA’s digital presence for Veterans. That vision is known as the Digital Modernization Vision and is supported by a group of VA executives known as the Digital Modernization Council. This council is chaired by the CTO.
VA Digital Modernization Vision defined in July 2017:
VA will deliver self-service tools on par with top private sector companies and will have the best online experience in the Federal Government. Every digital service will be customized to the individual using it. Interacting with VA digital services will feel like navigating TurboTax, not filling out a form.
The work directly supports benefits claims and data intake on Veteran-facing digital platforms. The overarching goals of this work are:
1. Reduce the average time to completion of benefits claims
2. Increase customer satisfaction
3. Increase the quality and reliability of VA services
VA's Benefits Portfolio encompasses a complex ecosystem of digital products that serve Veterans, Caregivers, Service members, their dependents, and survivors throughout the entirety of their benefits lifecycle—from initial application, through claim status tracking, to decision review and ongoing benefits management. While VA has made significant progress in digitizing these experiences, VA seeks to make substantial improvements in three areas: (1) forms updates and usability improvements, (2) benefits data intake and automation, and (3) document services (real-time data validation and third-party routing). The work encompassed in this requirement covers existing products and potential new modernization initiatives.
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