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24/7 Remote Technical Support and Help Desk

Active

Federal

Response Deadline08/24/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Department of Veterans Affairs, through the Network Contract Office 17, is seeking a subcontractor for 24/7 Remote Technical Support and Help Desk services. The selected provider will be responsible for delivering round-the-clock remote phone support, focusing on system diagnostics, troubleshooting, and providing essential guidance to on-site personnel. Key operational requirements include the detailed documentation of all incidents and the ability to escalate complex issues to field technicians when remote resolution is not possible. This opportunity is categorized under NAICS code 541512 and will be performed in San Antonio, Texas. Interested parties must submit their responses by the deadline of August 24, 2026.

General Info

VA seeks 24/7 remote technical support subcontractor in San Antonio by August 24, 2026.

Agency

Department Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

San Antonio, TX, 78229

Set-Aside

NONE

Documents

This scope was carved out of 36C25726Q0852.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

J065--Fastpak Maintenance

AI Contract Breakdown

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Timeline

PostedAug 17

subcontract

Response DeadlineAug 24

Submission deadline

Response Deadline

08/24/2026, 08:00:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide round-the-clock remote phone support for troubleshooting, system diagnostics, and guidance to on-site staff. Must document incidents and escalate to field technicians when necessary.

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