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24/7 Remote Technical Support & Help Desk Services

Active

Federal

Response Deadline08/12/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a provider to deliver remote technical support for ExacTrac systems during standard business hours with a guaranteed initial response window of 15 to 30 minutes. Services must include comprehensive troubleshooting, firmware guidance, and remote diagnostics to ensure system readiness and operational continuity. The support must be delivered in alignment with the technical requirements of the ExacTrac platform, emphasizing timely resolution and accurate remote assistance without on-site presence. This is a subcontract under the 248-NETWORK Contract Office 8 managed by the Department of Veterans Affairs, with the NAICS code 541512 indicating information technology consulting services. The opportunity was posted on August 7, 2026, and responses are due by August 12, 2026, by 2:00 PM. Although labeled as 24/7 in the title, the actual scope of work is limited to business hours with no indication of after-hours or emergency coverage requirements. There is no set-aside classification specified, and performance location details are not provided, suggesting the service delivery is fully remote. All communication and submissions must be processed through the SAM.gov portal linked in the solicitation.

General Info

Remote technical support for ExacTrac systems during business hours with 15–30 minute response, no on-site or 24/7 coverage required.

Agency

Department Of Veterans Affairs → 248-NETWORK Contract Office 8 (36C248)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

FL

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 7

subcontract

Response DeadlineAug 12

Submission deadline

Response Deadline

08/12/2026, 02:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 248-NETWORK Contract Office 8 (36C248)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 248-NETWORK Contract Office 8 (36C248)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote technical support during business hours with a 15–30 minute initial response time, including troubleshooting, firmware guidance, and remote diagnostics for ExacTrac systems.

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