This Government Contract opportunity from Department Of Veterans Affairs was posted on September 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Technical Support Services (Help Desk)

Closed

Federal

Submission Closed09/10/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Technology Acquisition Center Nj (36C10B)

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about 16 hours ago

DEADLINE

in 7 days

AI Contract Overview

This subcontract provides continuous 24/7 telephone-based technical support for prime contractors working on projects for the Department of Veterans Affairs Central Texas Veterans Health Care System. The primary objective is to operate a dedicated help desk offering remote troubleshooting and technical guidance to VA staff specifically regarding the operations of Omnicell XR2 Robot hardware and software. The services will be performed in Temple, Texas, under NAICS code 541519. The contract requires the provider to maintain high technical proficiency in XR2 systems to ensure constant availability of support services for the agency.

General Info

24/7 remote technical support for Omnicell XR2 systems at VA Central Texas Health.

Agency

Department Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

NAICS

541519 - Other Computer Related Services

Place of Performance

Temple, TX, 76504

Set-Aside

NONE

Documents

This scope was carved out of 36C25726Q0882.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

J065--Omnicell XR2 Service

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedSep 1

subcontract

Response DeadlineSep 10

Deadline has passed

Submission Closed

09/10/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

Office AddressN/A

ContactsNo contact information available

Full Description

Provides continuous telephone-based technical support for prime contractors on VA Central Texas Veterans Health Care System projects. Operates a 24/7 telephone support line to provide remote troubleshooting and technical guidance to VA staff regarding Omnicell XR2 Robot operations. Requires technical proficiency in XR2 software and hardware. Delivers 24/7 availability of technical support services.