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24/7 Web-Based Technical Support Portal Management

Active

State & Local

Response Deadline10/08/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Texas → Department of Public Safety

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 405-26R0020063.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Rio Grande Valley Radio Subscriber Maintenance Contract

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PostedSep 17

subcontract

Response DeadlineOct 8

Submission deadline

Response Deadline

10/08/2026, 11:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencyTexas → Department of Public Safety

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Department of Public Safety

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and operates a web-based support portal for prime contractors on Texas Department of Public Safety radio communications projects. Maintains a 24/7/365 available portal, develops a searchable knowledge base for known issues, and manages ticket response and escalation per the SLA using a Knowledge Management System (KMS). Requires DPS fingerprint-based background investigation for support staff. Delivers an operational support portal and knowledge base.

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