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Emma Software Subscription Provider

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc847588.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

FY27- Request for Quotation for Emma- Set Aside for SBE and CBE vendors

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Timeline

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Benefit Exchange Authority (DCHBX)
ContactsNo contacts available
OfficeN/A
Organization / Agency
District of Columbia → Health Benefit Exchange Authority (DCHBX)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies a 12-month software subscription for the Emma platform for prime contractors on DC Health Benefit Exchange Authority projects. Provisions the Emma-HQ300k license supporting 300,000 unique contacts and unlimited sub-accounts. Requires status as an authorized reseller or original equipment manufacturer (OEM) of Emma software. Delivers active software subscription and license access for the specified term.

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Same NAICS industry code

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Same awarding agency

NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation DOC844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority to secure a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business. The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for operating the centers under various volume scenarios and must provide a comprehensive suite of deliverables, including project management, transition, and quality assurance plans. Performance is governed by strict service level agreements and key performance indicators, with liquidated damages applicable for missed targets regarding call handling, response times, and quality assurance. The contract mandates rigorous compliance with District of Columbia regulations, including the First Source Employment Agreement, which requires a 51 percent hiring goal for DC residents and adherence to the Living Wage Act. Bidders must submit a detailed SBE Subcontracting Plan with a 35 percent goal for small business enterprises and provide certifications regarding equal employment opportunity and non-discrimination. Due to the nature of the services, the contractor must adhere to the Exchange Privacy and Security Compliance Addendum, ensuring the protection of personally identifiable information and federal tax information in accordance with HIPAA and ACA standards, with a requirement to report potential privacy incidents within one hour.
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POSTED

17 days ago

DEADLINE

in 4 days
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