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Contact Center Staffing & Customer Service Operations

Active

State & Local

Response Deadline09/22/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)View Agency

NAICS

561110 - Office Administrative ServicesView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc844161.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HBX RFP- Call Center Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 1

subcontract

Response DeadlineSep 22

Submission deadline

Response Deadline

09/22/2026, 06:00:00 PM UTCin 18 days

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Benefit Exchange Authority (DCHBX)

ContactsNo contacts available

OfficeN/A

Organization / Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs front-line customer service operations for prime contractors on Health Benefit Exchange (HBX) projects. Manages call queues and responds to inquiries regarding eligibility and enrollment via voice, web chat, email, and written correspondence. Utilizes CRM, eligibility/enrollment plan comparison tools, and CCaaS platforms. Requires experience with federal or state-based marketplace call centers. Delivers managed call center operations meeting performance metrics.

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