This Government Contract opportunity from District of Columbia was posted on September 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Contact Center Staffing & Customer Service Operations

Closed

State & Local

Submission Closed09/22/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561110

New

Federal

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Legal Support and Case AdministrationThis subcontract for Legal Support and Case Administration provides essential administrative and paralegal services to prime contractors working on projects for the Township of North Brunswick, New Jersey. The scope of work focuses on the Municipal Court and includes case file organization, the preparation and filing of legal documents, and the coordination of court dates. These tasks are to be executed using standard office productivity software and specialized legal filing systems, with a preference for candidates who hold a paralegal certification. The contract requires the delivery of organized case files and professionally drafted legal documents to ensure efficient court operations. Interested parties should note that the solicitation was posted on October 21, 2026, with a response deadline of November 13, 2026. The project falls under NAICS code 561110, reflecting its focus on office administrative services.

Municipal Court

POSTED

4 days ago

DEADLINE

in 19 days

AI Contract Overview

This subcontract opportunity with the District of Columbia Health Benefit Exchange Authority focuses on providing front-line customer service operations for prime contractors. The selected provider will manage call queues and handle inquiries related to eligibility and enrollment through various channels, including voice, web chat, email, and written correspondence. Technical requirements include proficiency with CRM systems, eligibility and enrollment plan comparison tools, and CCaaS platforms. The project requires a provider with specific experience operating federal or state-based marketplace call centers to ensure managed operations meet established performance metrics. Interested parties must submit their responses by September 22, 2026, under NAICS code 561110.

General Info

Customer service operations for DC Health Benefit Exchange; responses due September 22, 2026.

Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)

NAICS

561110 - Office Administrative Services

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of DOC844161.

The full solicitation package (25 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HBX RFP- Call Center Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedSep 1

subcontract

Response DeadlineSep 22

Deadline has passed

Submission Closed

09/22/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyDistrict of Columbia → Health Benefit Exchange Authority (DCHBX)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDistrict of Columbia → Health Benefit Exchange Authority (DCHBX)

Office AddressN/A

ContactsNo contact information available

Full Description

Performs front-line customer service operations for prime contractors on Health Benefit Exchange (HBX) projects. Manages call queues and responds to inquiries regarding eligibility and enrollment via voice, web chat, email, and written correspondence. Utilizes CRM, eligibility/enrollment plan comparison tools, and CCaaS platforms. Requires experience with federal or state-based marketplace call centers. Delivers managed call center operations meeting performance metrics.

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