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Contact Center Technology & CCaaS Implementation

Active

State & Local

Response Deadline09/22/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)View Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc844161.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HBX RFP- Call Center Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 1

subcontract

Response DeadlineSep 22

Submission deadline

Response Deadline

09/22/2026, 06:00:00 PM UTCin 18 days

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Benefit Exchange Authority (DCHBX)

ContactsNo contacts available

OfficeN/A

Organization / Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and configures technical infrastructure for prime contractors on Health Benefit Exchange (HBX) projects. Implements and manages CCaaS, configures IVR systems, and sets up Content Management Systems (CMS). Maintains web portals and web chat interfaces using cloud-based communication systems. Delivers a fully functional, configured technical environment for the Exchange Contact Center.

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