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Training & Workforce Development

Active

State & Local

Response Deadline09/22/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)View Agency

NAICS

611430 - Professional and Management Development TrainingView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc844161.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HBX RFP- Call Center Services

AI Contract Breakdown

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Timeline

PostedSep 1

subcontract

Response DeadlineSep 22

Submission deadline

Response Deadline

09/22/2026, 06:00:00 PM UTCin 18 days

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Benefit Exchange Authority (DCHBX)

ContactsNo contacts available

OfficeN/A

Organization / Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs instructional training for prime contractors on Health Benefit Exchange (HBX) projects. Creates training roadmaps and provides instruction on CCaaS, IVR, web portals, and written correspondence. Trains staff on Exchange policy and HBX processes using e-learning platforms. Requires instructional design certifications and knowledge of health insurance marketplace policies. Delivers training roadmaps and certified CSR staff.

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