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Content Development & Scripting Services

Active

State & Local

Response Deadline09/22/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)View Agency

NAICS

541613 - Marketing Consulting ServicesView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc844161.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HBX RFP- Call Center Services

AI Contract Breakdown

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Timeline

PostedSep 1

subcontract

Response DeadlineSep 22

Submission deadline

Response Deadline

09/22/2026, 06:00:00 PM UTCin 18 days

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Benefit Exchange Authority (DCHBX)

ContactsNo contacts available

OfficeN/A

Organization / Agency

District of Columbia → Health Benefit Exchange Authority (DCHBX)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Develops and maintains communication scripts and knowledge bases for prime contractors on Health Benefit Exchange (HBX) projects. Creates and updates CSR scripting for all channels, implements IVR scripting improvements based on call research, and manages a Content Management Plan. Validates the helpful contacts referral database quarterly using a CMS. Delivers updated scripts, IVR flow maps, and a validated referral database.

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