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24x7x365 Network Monitoring and Technical Support

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Montgomery County Public Schools involves providing continuous technical oversight and proactive outage notification for internet services. The selected provider will operate a Network Operations Center available 24x7x365 to monitor systems, manage trouble-ticket responses, and coordinate emergency maintenance to ensure Mean Time to Repair service level agreements are met. The scope of work includes the use of specialized NOC monitoring software and ticketing systems to deliver ongoing technical support and detailed monitoring reports. This opportunity falls under NAICS code 541519, with a response deadline set for November 25, 2026.

General Info

24/7 NOC technical oversight and internet monitoring for Montgomery County Public Schools.

Documents

This scope was carved out of MO27-47001-270000847.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Internet Access Services

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Organization & Contact Information

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AgencyMaryland → Montgomery County Public Schools
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides continuous technical oversight and proactive outage notification for prime contractors on Montgomery County Public Schools (MCPS) internet services. Operates a Network Operations Center (NOC) for 24x7x365 monitoring, manages trouble-ticket response, and coordinates emergency maintenance to maintain Mean Time to Repair (MTTR) SLAs. Uses NOC monitoring software and ticketing systems. Delivers ongoing technical support and monitoring reports.

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