24x7x365 Network Operations Center (NOC) Monitoring and Support

This contract involves providing continuous 24x7x365 Network Operations Center monitoring and support services at Fort Hood, focused on maintaining high levels of network reliability and security for the Department of Defense. The scope includes Tier 1 and Tier 2 help desk support, incident response, and continuous monitoring with stringent Service Level Agreements requiring a Mean Time to Restore (MTTR) of four hours or less for Priority 1 Wide Area Network outages, and a Mean Time to Notify (MTTN) of fifteen minutes or less for security-related events. The contract ensures rapid detection and resolution of network and security issues to minimize downtime and maintain operational readiness. Set as a Total Small Business Set-Aside under the North American Industry Classification System code 541512, this subcontract must be responded to by June 1, 2026. The contract is solicited by the Department of Defense, specifically the W6QM Micc-fdo office at Fort Hood, Texas. It represents a critical operational support function aimed at robust network management and security monitoring, essential to sustaining mission-critical communications and infrastructure.