PA031-26, Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solut

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals for a multi-year contract to design, implement, and maintain an E911 Community Engagement Solution for the Police Department Communications Division. The primary objective is to deploy a software solution capable of automating post-call surveys via text message using CAD data. The contract will be awarded to a single US-based service provider based on a best-value approach, evaluating responsiveness, experience, qualifications, solution architecture, and pricing. Proposals are due by October 5, 2026, and must be submitted in a sealed package to the Gwinnett County Purchasing Division. The selected provider must adhere to strict technical and security standards, including ADA compliance and the mandatory Vendor Security and Privacy Requirements Exhibit, which aligns with NIST, HIPAA, and PCI-DSS frameworks. The implementation process requires a multi-stage acceptance phase consisting of functional, performance, and reliability testing, with a final acceptance test conducted in a fully integrated environment. Financial requirements include the potential for bid, performance, and payment bonds, and the provider must maintain an insurance rating of A-7 or higher from A.M. Best. The agreement is governed by Georgia law and includes specific provisions for termination for cause with ten days' notice or for convenience with thirty days' notice.