27-448DOIT-ADMIN-B-53810 | REBID JPMC Telecom Voices Services - Modern Services

The Illinois Department of Innovation and Technology is seeking proposals to establish a Joint Purchase Master Contract for statewide modern telecommunications voice services. The primary objective is to transition state agencies and qualified non-profit organizations from legacy copper-based telephony, such as POTS and Centrex, to secure, scalable IP-based solutions including VoIP and cloud-based voice services across all 102 Illinois counties. The resulting multi-year agreement, with a potential term of up to ten years, will encompass deliverables such as Direct Inward Dialing, long-distance and toll-free services, and SIP-based connectivity, all requiring a minimum uptime of 99.99 percent and 24/7 technical support. Award selection is based on a point ranking system where technical and Commitment to Diversity proposals are evaluated first, requiring a minimum of 840 points to proceed to price evaluation. Price is then scored on a 500-point scale using a formula based on the lowest offeror's price and specific county weights. Vendors must adhere to strict security standards, including TLS/SRTP encryption and mandatory cloud hosting requirements that prohibit the use of state data for AI/ML training. The contract includes a detailed Service Level Agreement with credits for outages and requires comprehensive insurance coverage, including general commercial liability of 1 million dollars per occurrence. All proposals must be submitted electronically via the BidBuy portal by the specified deadline.