4Point Foundation Customer Care for AEM Forms; Base + one (1) Option Year

NASA Shared Services Center is procuring 4Point Foundation Customer Care for Adobe Experience Manager (AEM) Forms under a sole source contract authority authorized by FAR 12.102(a), with Four Point Solutions LTD of Ottawa, Canada identified as the sole provider capable of delivering this specialized commercial service. The acquisition, identified by solicitation number 80NSSC26937059Q, covers a base performance period from October 1, 2026, to September 30, 2027, with one optional year extending through September 30, 2028. Performance will primarily occur at NASA Marshall Space Flight Center in Huntsville, Alabama, with NASA Langley Research Center also referenced as a potential site. This is a commercial item acquisition governed entirely under FAR Part 12, which excludes traditional competitive procedures and most standard federal contracting clauses, while incorporating only the NASA-specific Ombudsman clause 1852.215-84. The NAICS code for this procurement is 541519, reflecting other computer-related services. The Government has issued a presolicitation notice to gather information on capabilities and qualifications solely to validate the sole source determination, with written responses by 3:00 p.m. Central Standard Time on July 2, 2026, submitted exclusively to Cody Guidry at Cody.d.guidry@nasa.gov; oral communications are prohibited. No pricing, contract value, or detailed evaluation factors are provided, as award is not contingent on competition. Technical services include advanced AEM Forms support, server architecture design, patching and upgrades, Adobe Workbench configuration and debugging, and complex JavaScript programming for integrating adaptive forms with JEE-based workflows. No packaging, marking, preservation, or barcoding requirements are applicable due to the service nature of the contract. No security clearance requirements are explicitly stated, though access to federal facilities will be necessary. Key personnel must demonstrate proven expertise in AEM Forms systems without named individuals specified. No representations, certifications, or socioeconomic status data are required or provided, consistent with the commercial item acquisition streamlining under FAR Part 12. The contracting office is NASA Stennis Space Center, Mississippi, and no Contracting Officer's Representative or Technical Representative has been named.