6515--Combined Synopsis RFQ: Portable Reverse Osmosis Water Purification System for the James J. Peters VAMC.

Description This is a combined synopsis/solicitation for commercial products and commercial services prepared in accordance with the format Revolutionary FAR Overhaul (RFO) in Federal Acquisition Regulation (FAR) subpart 12.202, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued.
This solicitation is issued as an RFQ. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2026-01, effective date 03/13/2026.
This solicitation is unrestricted.
The associated North American Industrial Classification System (NAICS) code for this procurement is 334516, with a small business size standard of 1,000 employees. The FSC/PSC is 6515.
The James J. Peters VA Medical Center is seeking to purchase four (4) AquaC 20 Amp Portable Reverse Osmosis Systems.
All interested companies shall provide quotations for the following:
Four (4) AquaC 20 Amp Portable Reverse Osmosis Systems (Product No. 24-0970-1) Four (4) AAMI Water Profile Kits (Product No. 24-AAMI-0) One (1) AquaC System Tech Training at Training Center One (1) AquaC C Uno RO Install with Mar Cor Cart The contractor shall provide complete installation of all four (4) AquaC RO units, including mounting on existing Mar Cor carts, plumbing connections, and system commissioning. The contractor shall provide on-site or training-center technical training for Medical Center clinical staff in accordance with the following parameters: Service: AquaC System Tech Training at Training Center (Product No. 111122) Initial training shall consist of a minimum of twenty-four (24) hours, not to exceed forty (40) hours, for up to five (5) healthcare professionals. One (1) follow-up training session is included within the contract price. Training must be initiated within thirty (30) calendar days after system installation; the follow-up training must be initiated within ninety (90) calendar days after installation. Failure to initiate within these windows shall result in expiration of included training, and additional fees will apply. Additional attendees beyond five (5) and any additional training beyond initial plus one follow-up session are not included in this SOW and will incur additional charges. AquaC Salient Characteristics: System Type Portable, single-patient reverse osmosis (RO) water purification system Configuration Modular cart-mounted unit; compact design for bedside/in-unit placement Height 500 mm (1.64 ft) unit only, excluding cart Width 520 mm (1.71 ft) Depth 195 mm (0.64 ft) Weight (Empty) Approximately 35 kg (77.2 lb) Weight (Full) Approximately 37.5 kg (82.7 lb) Cart Compatibility Must be compatible with Marcor cart platform; designed for mounting on AquaC Cart US option Portability Must be cart-mounted and portable within the clinical environment; no permanent plumbing required Water Quality Standard Must meet or exceed ANSI/AAMI RD52 hemodialysis water quality standards for bacteria, endotoxins, and chemical contaminants Permeate Output Minimum 85 L/h (±10%) at 15°C (59°F) water inlet temperature Bacterial / Endotoxin Rejection Greater than 99% rejection rate for bacteria and endotoxins Dissolved Salt Rejection Greater than 96% average rejection rate for dissolved salts Membrane Type Spirally-wound RO membrane Yield (Low Hardness) Up to 70% at feed water hardness <1 °dH (<17.8 ppm CaCO3) Yield (Higher Hardness) Up to 60% at feed water hardness >1 °dH (>17.8 ppm CaCO3) Concentrate Pressure (Max) Maximum 290.1 psi Noise Level (SUPPLY mode) 44 46 dB(A) measured at 1 meter distance Permeate Output (Disinfection) 12 L/h (±10%) during ring heat disinfection cycle Bacterial / Endotoxin Rejection Greater than 99% rejection rate for bacteria and endotoxins Dissolved Salt Rejection Greater than 96% average rejection rate for dissolved salts Membrane Type Spirally-wound RO membrane Yield (Low Hardness) Up to 70% at feed water hardness <1 °dH (<17.8 ppm CaCO3) Yield (Higher Hardness) Up to 60% at feed water hardness >1 °dH (>17.8 ppm CaCO3) Concentrate Pressure (Max) Maximum 290.1 psi Noise Level (SUPPLY mode) 44 46 dB(A) measured at 1 meter distance Permeate Output (Disinfection) 12 L/h (±10%) during ring heat disinfection cycle Bacterial / Endotoxin Rejection Greater than 99% rejection rate for bacteria and endotoxins Dissolved Salt Rejection Greater than 96% average rejection rate for dissolved salts Membrane Type Spirally-wound RO membrane Yield (Low Hardness) Up to 70% at feed water hardness <1 °dH (<17.8 ppm CaCO3) Yield (Higher Hardness) Up to 60% at feed water hardness >1 °dH (>17.8 ppm CaCO3) Concentrate Pressure (Max) Maximum 290.1 psi Noise Level (SUPPLY mode) 44 46 dB(A) measured at 1 meter distance Permeate Output (Disinfection) 12 L/h (±10%) during ring heat disinfection cycle Electrical Supply 120 V AC, 60 Hz, 20 Amp dedicated circuit Nominal Power Variants 120 V 1000 VA or 120 V 1700 VA (per voltage variant) Operating Mode Continuous operation (Standby); SUPPLY mode used periodically during treatment Electrical Safety Classification Classified per EN 60601-1:2006 + A1:2013 / IEC 60601-1:2005 + A1:2012 Grounding Requirement Must be connected to supply network with protective conductor (grounded outlet); no ungrounded connections permitted Fuse Protection Internal fuses for voltage component protection; replaceable only by trained/certified personnel EMC Compliance Compliant with applicable electromagnetic compatibility (EMC) standards; no stacked installation with other electrical devices Interface / Connectivity Fresenius hemodialysis device interface port; LAN port (RJ-45); compatible with Fresenius 2008T BlueStar dialysis machines Thermal Disinfection Module Module heat disinfection up to 82°C (179.6°F) Thermal Disinfection Ring Ring heat disinfection up to 90°C (194°F) Membrane Service Life Minimum expected life of 120 heat disinfection cycles Chemical Disinfection Compatible with peracetic acid solution (~0.2% effective concentration); system volume 2.5 L (0.66 gal) Decalcification Compatible with approximately 20% citric acid solution; automated decalcification program required Rinse Interval Automated rinse cycle: minimum every 4 hours; rinse volume 10 L (3 gal) or 10-minute rinse time AutoSTART / AutoSTOP System shall support automatic start in SUPPLY mode via communication cable connection to dialysis machine Disinfection Validation System must provide auditable disinfection reporting and daily operational data acquisition logs Biocompatibility Standard All components in contact with permeate must be biocompatible per DIN EN ISO 10993-1 Tubing / Piping Material FEP, silicone, or stainless steel; food-grade with chemical resistance Sensors Titanium (Ti), Aluminum Oxide (Al O ), PBT Module Tube V4A stainless steel Membrane Material PSU/PA (polysulfone/polyamide) Hydraulic Blocks / Valves iPP, PVDF, Noryl GTX Seals EPDM (ethylene propylene diene monomer) Sampling Ports Integrated permeate sampling ports for microbiological and chemical analysis Permeate Connection Permeate nipple; optional permeate coupling; compatible with Fresenius hemodialysis machine water inlet Feed / Concentrate Flow Feed flow: 0.0 20 L/min (±10%); Concentrate flow: 0.0 20 L/min (±10%) Permeate Consumption 0 6 L/min (±10%) during normal supply operation Drain Connection System drain must connect to available outlet; no recontamination of permeate circuit permitted Water Supply Hose Must connect to potable water supply meeting pre-treatment feed water requirements Installation Type Portable; no permanent wall or floor mounting required; Marcor cart-based Stacking / Adjacency System must NOT be stacked with other electrical devices; minimum separation distances from radiation sources required per IFU Operational Qualification Vendor must perform Installation and Operational Qualification (IQ/OQ) at time of installation Display Integrated digital display with operating mode status bar; multilingual support Permeate Conductivity Monitoring Continuous real-time permeate conductivity measurement and display; alarm on out-of-range condition Feed Water Conductivity Continuous real-time feed water conductivity measurement and display Temperature Monitoring Permeate and concentrate temperature display; heater temperature 1.0 135°C (±1°C); concentrate temperature 1.0 135°C (±1°C) Rejection Rate Display Real-time rejection rate display: 0.0 99% (±1%) Effective Yield Display Effective yield display: 0.0 70% (±5%) Alarm System Audible and visual alarms for: no water supply, fault drain, conductivity fault, sensor error, and other abnormal conditions; alarm must halt dialysis supply automatically Operational Data Logging System must support manual and automated daily operational data acquisition and reporting per AAMI requirements Visual Status Indicator Green visual indicator must illuminate to confirm system is ready for treatment
Purchase of equipment includes one-year manufacturer warranty. Service and maintenance contracts are already in effect for the current equipment. Upon completion of installation of new equipment, the existing service contract will be amended to reflect new equipment. Place of Delivery:
James J. Peters VA Medical Center 130 West Kingsbridge Road Bronx, NY 10468
The items requested must have the characteristics described herein. An exact match to the items above is requested.
The purchase order/contract period of performance is to be delivered by August 21st, 2026.
The full text of FAR provisions or clauses may be accessed electronically at http://www.va.gov/oal/library/vaar/index.asp (VAAR) https://www.acquisition.gov/far-overhaul/far-part-deviation-guide/far-overhaul-part-52#FAR_52_252_2 (FAR OVERHAUL)
The following solicitation provisions and clause apply to this acquisition:
52.203-17 Contractor Employee Whistleblower Rights. (NOV 2023)
52.204-7 System for Award Management Registration, with Alternate I (OCT 2018) (DEVIATION NOV 2025)
52.204-13 System for Award Management-Maintenance (OCT 2018) (DEVIATION NOV 2025)
52.219-6 Notice of Total Small Business Set-Aside. (NOV 2020) (DEVIATION NOV 2025)
52.219-8 Utilization of Small Business Concerns. (JAN 2025) (DEVIATION NOV 2025)
52.219-33 Nonmanufacturer Rule. (SEP 2021) (DEVIATION NOV 2025)
52.225-2 Buy American Certificate (OCT 2022)
52.222-19 Child Labor-Cooperation with Authorities and Remedies. (MAR 2026) (DEVIATION NOV 2025)
52.222-36 Equal Opportunity for Workers with Disabilities. (JUN 2020) (DEVIATION NOV 2025)
52.222-40 Notification of Employee Rights Under the National Labor Relations Act. (DEC 2010) (DEVIATION NOV 2025)
FAR 52.212-1, Instructions to Offerors Commercial Products and Commercial Services (SEP 2023) (DEVIATION AUG 2025). (a) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. As a minimum, offers shall include (1) The solicitation number; (2) The name, address, telephone number of the Offeror; (3) The Offeror s Unique Entity Identifier (UEI) and, if applicable, Electronic Funds Transfer (EFT) indicator; (4) Information necessary to evaluate the factors contained in the provision at 52.212-2 or as described in the solicitation; (5) Responses to provisions that require Offeror completion of information, representations, and certifications (other than those collected via the System for Award Management (SAM)); and (6) A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation and any solicitation amendments. (b) Period for acceptance of offers. The Offeror agrees to hold the prices in its offer firm for 60 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation. (c) Late submissions, modifications, revisions, and withdrawals of offers. (1) Offerors are responsible for submitting offers and any modifications or revisions to the Government office designated in the solicitation by the time specified in the solicitation. (2) Any offer, modification, or revision received after the time specified for receipt of offers is late and will not be considered unless it is received before award is made and the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition. However, a late modification of an otherwise successful offer that makes its terms more favorable to the Government will be considered at any time it is received and may be accepted. (3) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume. (4) Offerors may withdraw their offers by written notice to the Government received at any time before award. (d) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with Offerors. Therefore, the Offeror s initial offer should contain the Offeror s best terms. However, the Government reserves the right to conduct discussions, if necessary. The Government may reject any or all offers if such action is in the public interest, accept other than the lowest offer, and waive informalities and minor irregularities in offers received. (e) Debriefings. If a post award debriefing is given to requesting Offerors, the Government will disclose the following information, if applicable: (1) The agency s evaluation of the significant weak or deficient factors in the debriefed Offeror s offer. (2) The overall evaluated cost or price and technical rating of the successful Offeror and the debriefed Offeror and past performance information on the debriefed Offeror. (3) The overall ranking of all Offerors when any ranking was developed by the agency during source selection. (4) A summary of the rationale for award. (5) For acquisitions of commercial products, the make and model of the product to be delivered by the successful Offeror. (6) Reasonable responses to relevant questions posed by the debriefed Offeror as to whether the agency followed source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities. (End of provision) FAR 52.222-90 Addressing DEI Discrimination by Federal Contractors. As prescribed in 22.2203, insert the following clause: Addressing DEI Discrimination by Federal Contractors (Deviation DATE) (a) Definitions. As used in this clause Program participation means membership or participation in, or access or admission to: training, mentoring, or leadership development programs; educational opportunities; clubs; associations; or similar opportunities that are sponsored or established by the contractor or subcontractor. Racially discriminatory diversity, equity, and inclusion (DEI) activities means disparate treatment based on race or ethnicity in the recruitment, employment (e.g., hiring, promotions), contracting (e.g., vendor agreements), program participation, or allocation or deployment of an entity's resources. (b) In connection with the performance of work under this contract, the Contractor agrees as follows: (1) The Contractor will not engage in any racially discriminatory DEI activities; (2) The Contractor will furnish all information and reports, including providing access to books, records, and accounts, as required by the Contracting Officer, for purposes of ascertaining compliance with this clause; (3) In the event of the Contractor's or a subcontractor's noncompliance with this clause, this contract may be canceled, terminated, or suspended in whole or in part, and the Contractor or subcontractor may be declared ineligible for further Government contracts; (4) The Contractor will report any subcontractor's known or reasonably knowable conduct that may violate this clause to the Contracting Officer and take any appropriate remedial actions directed by the Contracting Officer; and (5) The Contractor will inform the Contracting Officer if a subcontractor sues the Contractor and the suit puts at issue, in any way, the validity of this clause. (6) The Contractor recognizes that compliance with the requirements of this clause are material to the Government's payment decisions for purposes of 31 U.S.C. 3729(b)(4). (c) The Contractor must include the substance of this clause, including this paragraph (c), in subcontracts at any tier, including those for commercial products and commercial services, except those where the place of delivery or performance is outside the United States. (End of clause)
FAR 52.225-2 Buy American Certificate. Buy American Certificate (Oct 2022)
(a) (1) The Offeror certifies that each end product, except those listed in paragraph (b) of this provision, is a domestic end product and that each domestic end product listed in paragraph (c) of this provision contains a critical component. (2) The Offeror shall list as foreign end products those end products manufactured in the United States that do not qualify as domestic end products. For those foreign end products that do not consist wholly or predominantly of iron or steel or a combination of both, the Offeror shall also indicate whether these foreign end products exceed 55 percent domestic content, except for those that are COTS items. If the percentage of the domestic content is unknown, select no . (3) The Offeror shall separately list the line item numbers of domestic end products that contain a critical component (see FAR 25.105). (4) The terms commercially available off-the-shelf (COTS) item, critical component, "domestic end product," "end product," and "foreign end product" are defined in the clause of this solicitation entitled "Buy American-Supplies." (b)Foreign End Products:
Line Item No. Country of Origin Exceeds 55% domestic content (yes/no)








(b)[List as necessary] (c) Domestic end products containing a critical component:
Line Item No. ___
[List as necessary]
(d) The Government will evaluate offers in accordance with the policies and procedures of part 25 of the Federal Acquisition Regulation.
(End of provision)
Signature: _____________________________________
VAAR 852.219-76 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING CERTIFICATE OF COMPLIANCE FOR SUPPLIES AND PRODUCTS (JAN 2023) (DEVIATION) As prescribed in 819.7011(c), insert the following clause. The contracting officer shall tailor the clause in paragraph (a)(2)(iii) as appropriate: (a)Pursuant to 38 U.S.C. 8127(l)(2), the offeror certifies that
(1) If awarded a contract (see FAR 2.101 definition), it will comply with the limitations on subcontracting requirement as provided in the solicitation and the resultant contract, as follows: [Offeror check the appropriate box] (i) [ ] In the case of a contract for supplies or products (other than from a non-manufacturer of such supplies), it will not pay more than 50% of the amount paid by the government to it to firms that are not certified SDVOSBs listed in the SBA certification database as set forth in 852.219-73 or certified VOSBs listed in the SBA certification database as set forth in 852.219-74. Any work that a similarly situated certified SDBOSB/VOSB subcontractor further subcontracts will count towards the 50% subcontract amount that cannot be exceeded. Cost of materials are excluded and not considered to be subcontracted. (ii) [ ] In the case of a contract for supplies from a nonmanufacturer, it will supply the product of a domestic small business manufacturer or processor, unless a waiver as described in 13 CFR 121.406(b)(5) is granted. The offeror understands that, as provided in 13 CFR 121.406(b)(7), such a waiver has no effect on requirements external to the Small Business Act, such as the Buy American Act or the Trade Agreements Act. (2) Manufacturer or nonmanufacturer representation and certification. [Offeror fill-in check each applicable box below. The offeror must select the applicable provision below, identifying itself as either a manufacturer or nonmanufacturer]: (i) [ ] Manufacturer or producer. The offeror certifies that it is the manufacturer or producer of the end item being procured, and the end item is manufactured or produced in the United States, in accordance with paragraph (a)(1)(i). (ii) [ ] Nonmanufacturer. The offeror certifies that it qualifies as a nonmanufacturer in accordance with the requirements of 13 CFR 121.406(b) and paragraph (a)(1)(ii).The offeror further certifies it meets each element below as required in order to qualify as a nonmanufacturer. [Offeror fill-in check each box below.] [ ] The offeror certifies that it does not exceed 500 employees (or 150 employees for the Information Technology Value Added Reseller exception to NAICS code 541519, which is found at 13 CFR 121.201, footnote 18). [ ] The offeror certifies that it is primarily engaged in the retail or wholesale trade and normally sells the type of item being supplied. [ ] The offeror certifies that it will take ownership or possession of the item(s) with its personnel, equipment, or facilities in a manner consistent with industry practice. (iii) [ ] The offeror certifies that it will supply the end item of a small business manufacturer, processor, or producer made in the United States, unless a waiver as provided in 13 CFR 121.406(b)(5) has been issued by SBA. [ ] If this is a multiple item acquisition, the offeror certifies that at least 50% of the estimated contract value is composed of items that are manufactured by small business concerns. (3) The offeror acknowledges that this certification concerns a matter within the jurisdiction of an Agency of the United States. The offeror further acknowledges that this certification is subject to Title 18, United States Code, Section 1001, and, as such, a false, fictitious, or fraudulent certification may render the offeror subject to criminal, civil, or administrative penalties, including prosecution. (4) If VA determines that an SDVOSB/VOSB awarded a contract pursuant to 38 U.S.C. 8127 did not act in good faith, such SDVOSB/VOSB shall be subject to any or all of the following: (i) Referral to the VA Suspension and Debarment Committee; (ii) A fine under section 16(g)(1) of the Small Business Act (15 U.S.C. 645(g)(1)); and (iii) Prosecution for violating 18 U.S.C. 1001. (b) The offeror represents and understands that by submission of its offer and award of a contract it may be required to provide copies of documents or records to VA that VA may review to determine whether the offeror complied with the limitations on subcontracting requirement specified in the contract or to determine whether the offeror qualifies as a manufacturer or nonmanufacturer in compliance with the limitations on subcontracting requirement. Contracting officers may, at their discretion, require the contractor to demonstrate its compliance with the limitations on subcontracting at any time during performance and upon completion of a contract if the information regarding such compliance is not already available to the contracting officer. Evidence of compliance includes, but is not limited to, invoices, copies of subcontracts, or a list of the value of tasks performed. (c)The offeror further agrees to cooperate fully and make available any documents or records as may be required to enable VA to determine compliance. The offeror understands that failure to provide documents as requested by VA may result in remedial action as the Government deems appropriate. (d) Offeror completed certification/fill-in required. The formal certification must be completed, signed and returned with the offeror s bid, quotation, or proposal. The Government will not consider offers for award from offerors that do not provide the certification, and all such responses will be deemed ineligible for evaluation and award. Certification: I hereby certify that if awarded the contract, [insert name of offeror] will comply with the limitations on subcontracting specified in this clause and in the resultant contract. I further certify that I am authorized to execute this certification on behalf of [insert name of offeror].
Printed Name of Signee:________________________________________ Printed Title of Signee:_________________________________________ Signature:___________________________________________________ Date:_______________________________________________________ Company Name and Address:___________________________________
(End of clause)
*The Government will not consider offers for award from offerors that do not provide the Buy American certification with their bid, quotation, or proposal, and all such responses will be deemed ineligible for evaluation and award. Certificate must be filled out, signed, and submitted with proposal.
*The Government will not consider offers for award from offerors that do not provide the Limitations of Subcontracting document with their bid, quotation, or proposal, and all such responses will be deemed ineligible for evaluation and award. Document must be filled out, signed, and submitted with proposal.
All quoters shall submit the following:
One (1) quote in PDF format. One (1) Buy America Certificate filled out and signed in PDF format. One (1) Limitations on Subcontracting document filled out and signed in PDF format.
All quotes shall be sent to the Contracting Officer at contact@example.gov.
Award will be based upon a comparative evaluation of quotes in accordance with the Simplified Acquisition Procedures of RFO FAR 12.
FAR 52.212-2 Evaluation-Commercial Products and Commercial Services (NOV 2021) (DEVIATION OCT 2025).
(a) Evaluation factors. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered:
A comparative evaluation based on price and other factors will be conducted, evaluation factors other than price when combined are significantly more important than price. The Government reserves the right to consider a quotation other than lowest price. The Government reserves the right to select quotations that provides benefits to the Government that exceeds the minimum requirements of the solicitation but is not required to do so. The following factors will be used to evaluate offers:
Technical capability of the item offered to meet the Government requirement: The quotation will be evaluated to the extent to which it can meet and/or exceed the Government s requirements as outlined in the solicitation and based on the information requested in the instructions to quoters section of the solicitation.
Period of Performance with Delivery: Quotations will be evaluated to the extent they can reasonably meet the Government's needs with respect to full project completion from date of award.
Price: The Government will evaluate the price by adding the total of all line-item prices, including all options. The Total Evaluated Price will be that sum.
(b) Notice of award. A written notice of award or acceptance of an offer furnished to the successful Offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.
(End of Provision)
Offerors must complete annual representations and certifications electronically via the System for Award Management (SAM) website located at https://sam.gov/.
FAR 52.212-4, Contract Terms and Conditions Commercial Products and Commercial Services (NOV 2023) (DEVIATION OCT 2025)
To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows: "The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition." OR "The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:" Quoters shall list exception(s) and rationale for the exception(s), if any.
Submission of your response shall be received not later than August 21st, 2026, at 1600 EST at email: contact@example.gov
Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(f).
Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the Point of Contact listed below. Point of Contact Jonatan Rondon Contracting Officer Network Contracting Office (NCO2) Margaret Cochran Corbin VA Campus 423 East 23rd Street, 14045-W New York, NY 10010 +1 (555) 000-0000 ex. 16490 contact@example.gov