This Combined Synopsis/Solicitation opportunity from General Services Administration was posted on June 4, 2007. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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70 -- KANA Softwware Maintenance

Awarded

9T7NJJIC515Federal

Submission Closed06/15/2007, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 519190

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250-NETWORK Contract Office 10 (36C250)

POSTED

10 months ago

DEADLINE

N/A

General Info

Agency

General Services Administration → Gsa/fas Center For It Schedule Prog

Contract Value

$46,990.1

NAICS

519190 - All Other Information Services

Place of Performance

Defense Manpower Data Center (DMDC) West,400 Gigling Road Seaside, California 93955, DC

Set-Aside

NONE

Awardee

KANA SOFTWARE, INC.

Award Issued Date

06/26/2007, 12:00:00 AM UTC

Documents

No documents available

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Timeline

PhaseAwarded

PostedJun 4

Combined Synopsis

AwardedJun 26

Contract was awarded

Submission Closed

06/15/2007, 05:00:00 AM UTC

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Organization & Contact Information

AgencyGeneral Services Administration → Gsa/fas Center For It Schedule Prog

Contacts1 person available

OfficeWASHINGTON, DC, 20405, USA

Organization / AgencyGeneral Services Administration → Gsa/fas Center For It Schedule Prog

Office AddressWASHINGTON, DC, 20405, USA

Contacts

Chris M. MatthewsContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

(I) This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, in conjunction with FAR 13.5, and as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. (II) The solicitation for commercial maintenance is issued by the U.S. General Services Administration (GSA), Northern California Area Team (NCAT), Federal Acquisition Service (FAS) on behalf of the Department of Defense (DOD), Defense Manpower Data Center (DMDC) West in Seaside, CA. (III) This solicitation number is 9T7NJJIC515 and is used as a Request for Quotes (RFQ). The Government may transmit or post any common questions and answers regarding this solicitation to all interested parties. (IV) Document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2005-12. (V) This solicitation is issued on an unrestricted basis. (VI) Description of Requirement: Standard Maintenance Renewal for KANA Contact Center EJB v7.0 with 1 Application License and 100 Names Users. Part Number is 106-SMR-700-EN-A. Silver Service Level includes: * Telephone Support Monday-Friday 6am-6pm PST * 12x5 ? One (1) Hour Response Priority 1 * 24x7 ? Web, Email and KB Access * Case Tracking and Submission Review * Support Orientation * Monthly Technical Bulletin * Three (3) Designated Contacts * Bug Fixes, Updates, and Upgrades Required Period of Performance: July 01, 2007 through June 30, 2008. (VII) All Maintenance shall be performed in accordance with Contracting Officers Technical Representative (COTR) instruction on-site at DMDC West, 400 Gigling Road, Seaside, CA 93955 (near Monterey, CA). (VIII) The following Federal Acquisition Regulation clauses apply to this solicitation and any subsequent award: (Clause 1) 52.212-1 -- Instruction to Offerors -- Commercial Items. (Jan 2006) is hereby incorporated into this solicitation by reference and the following additional instructions apply: (Clause 2) 52.212-2 -- Evaluation -- Commercial Items (Jan 1999) is hereby incorporated into this solicitation in full text as follows: a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be lowest price technically acceptable. Technical Capabilities: Offeror must meet all technical requirements and details as described in the Bill of Materials, under (VI) Description of Requirement above. If offering software maintenance other than what is described in the Bill of Materials, you must demonstrate your understanding of the Bill of Materials and describe in detail how you will meet the salient characteristics. Delivery: Offeror must demonstrate/confirm ability to provide software maintenance for the renewal periods as stated above under (VI) Description of Requirement. Price: Provide a total price that is fair, reasonable, and realistic. (b) A written notice of award or acceptance of an offer; mailed or otherwise, furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award. (End of Provision) (Clause 3) (52.212-3) -- Offeror Representations and Certifications -- Commercial Items (Mar 2005) offeror are reminded to complete on-line representations and certifications at http://orca.bpn.gov prior to the RFQ closing date and before submitting an offer in response to this solicitation. (Clause 4) 52.212-4 -- Contract Terms and Conditions -- Commercial Items (Sept 2005) is incorporated by reference. (Clause 5) 52.212-5 - Contract terms and Conditions Required to Implement Statues or Executive Orders - Commercial Items (Feb 2006) is hereby incorporated into this solicitation in full text in the attached solicitation additional clauses document and the following paragraphs, (a), (b) 1, 14, 15, 16, 17, 18, 19, 20, 31 apply to this solicitation and any resulting contract. (Other applicable clauses) The following clauses are also applicable to this acquisition and are hereby incorporated into this solicitation by reference: 52.204-7 -- Central Contractor Registration 52.233-3, Protest after Award; 52.243-1, Changes-Fixed Price Alternate 1 (Apr 1984) 52.252-2, Clauses Incorporated by Reference (for a full text version of these clauses, go to www.arnet.gov or http://farsite.hill.af.mil); 252.204-7004 Alt A, Required Central Contractor Registration; 252.232-7003, Electronic Submission of Payment Requests: The following clause is applicable to this acquisition and is hereby incorporated in this solicitation in full text in the attached solicitation additional clauses document. 52.222.22, Previous Contracts and Compliance Reports; (IX) Closing Date and Time: Friday, June 15, 2007, 5:00 p.m. PST. (X) Offerors must submit price quotes via email to the Technology Project Advisor, James Julian, at contact@example.gov by the closing date and time of this solicitation. Please limit attachments to no more than 3MB. (XI) If offeror does not have access to email, offeror must mail offer to: Chris Matthews U.S. General Services Administration 450 Golden Gate Avenue, 5th Floor East San Francisco, California 94102 The NCAT Office is located in a secure federal building. If offers are hand delivered, please ensure that any courier is instructed to allow sufficient time for access to the facility. All proposals shall be clearly marked with the RFQ Number 9T7NJJIC515. All offerors are hereby notified that if your proposal is not received by the date/time and at the location specified in this notice announcement, it will be considered late/non-responsive. (XII) Please direct any questions regarding this solicitation to the Technology Project Advisor, Mr. James Julian, at contact@example.gov or +1 (555) 000-0000. Point of Contact Chris Matthews, Sr. Contracting Officer, Tel: +1 (555) 000-0000, Email: contact@example.gov. James Julian, Technology Project Advisor, Tel +1 (555) 000-0000, Email: contact@example.gov.