7A21--NNG15SC71B 36C10B26F0141 | Enterprise ID.me Software Subscriptions and Support

The Department of Veterans Affairs Technology Acquisition Center is awarding a total small business set-aside contract under NAICS code 541519 for the renewal of the ID.me Identity and Access Management Software-as-a-Service solution, which provides secure identity proofing, authentication, and multi-factor authentication capabilities for VA systems serving Veterans, employees, and contractors. The base contract period is 12 months, with options to extend services for up to 54 months total, including potential increases in identity proofing user volumes and multi-factor authentication events, though all pricing for optional tasks remains unspecified and will be determined by the selected offeror. The contract follows a Lowest Price Technically Acceptable source selection methodology, requiring offerors to be certified small businesses, with a specific emphasis on Women-Owned Small Businesses as the 100% set-aside category, and mandates compliance with NIST 800-63-3, FIPS 140-2, and OMB M-19-17 standards for identity assurance. All deliverables, including monthly SLA reports, user support reports, and MFA status updates, must be submitted electronically to VA project and contracting staff, and the contractor assumes liability for data breach costs under VAAR’s liquidated damages clause, with additional obligations for Section 508 compliance, Software Bill of Materials reporting, and use of tamper-evident shipping with full chain-of-custody tracking for all physical components. Contract performance must occur within U.S. jurisdiction, and all personnel accessing VA systems must meet the same security clearance and investigative standards as VA employees, including adherence to NISPOM, signing of the VA Information Security Rule of Behavior, and compliance with VAAR clauses governing personal identity verification and IT security. Invoicing must be submitted electronically through VAAR 852.232-72, with payments processed via EFT to the VA Financial Services Center in Austin, Texas. The contract includes multiple option clauses for increasing user subscriptions, extending term, and expanding MFA capacity, but pricing for these options remains unquantified, relying on offerors to propose their own rates within the established volume parameters. The award amount is $17,331,233.34, though no unit prices are listed in the CLIN table, indicating offerors will complete pricing during proposal submission. Key administrative oversight is assigned to Contract Specialist William Waterhouse, while the Contracting Officer’s Representative and Contracting Officer roles will